Customer Experience Advisor
2 days ago
**Reference: TS/RM/18-08/554/4**
**Job Title: Customer Experience Advisor**
**Salary: Competitive**
**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 08:00 - 16:30 - 37.5 hours per week**
**Location: London**
**Would you be interested to join a leading facilities management company with a reputation for excellence?**
Atalian Servest is currently recruiting for a Customer Experience Advisor to join our passionate and driven team in London
**Your primary responsibilities will include**:
- Representing the business by being the first point of contact with our customers.
- Job by job communication and tracking of the engineering workforce and subcontractors to ensure CAFM systems are accurate and up to date.
- Ensure that completion details are on all work orders; including of materials, details of works carried out and accurate engineer time records.
- Receive updates about work orders, ensuring all systems are updated in real-time with accurate information.
**About You**:
- A strong team player and ability to work in a high-pressure environment.
- Excellent listening and communication skills; being able to listen attentively to customers’ requirements and pass the same information across to engineers is imperative to the success of job completions.
- Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
- Computer literate is essential, with the ability to navigate comfortably between multiple systems
- Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
- Must be educated to GCSE level to be able to accurately deal with the work involved in the position.
**Benefits**:
- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme
**How to apply?**
** STRICTLY NO AGENCIES
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