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Employee Relations Assistant

2 weeks ago

Feltham, United Kingdom Expeditors Full time

**Company Description**
- “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

A multi-functional role assisting in many aspects such as talent acquisitions, employee relations, compensation, and benefits etc The ER Assistant will provide a solid administrative foundation for the ER function, ensuring all company policies and procedures are adhered to and tasks are completed in detail and accurately. Providing cover on Reception during lunch breaks and when required.

**KEY RESPONSIBILITIES**:
**Employee Relations**:

- Providing first line support to employees on ER matters - Responding to any queries or problems
- Ensuing all files are maintained in a timely and accurate manner and always ready for an audit by UK ER Manger or any regulatory bodies
- Benefit support and administration
- Supporting the UK ER manager with various capability investigations, including grievance and disciplinary
- Write and issue letters to employees for any changes
- Checking and updating managers on reference progress and confirming start dates when file is complete
- Ensure all pre-employment checks are completed for new starters including right to work
- Updating the HR database, assisting employees with password resets for holidays, timesheets checking for export to payroll
- Provide references for those requested to the relevant company
- Coordinate the Service Awards program
- Ad hoc duties

**Reception**
- Provide cover for Reception during lunch hours and during absences
- Answering the switchboard and greeting customers
- Monitoring of the security cameras and barrier
- Ordering customer and training buffets as required
- Liaising with contractors and couriers
- Ensure all Reception duties are completed as required

**Talent Acquisition**
- Liaising with ER representatives and complying a list of all vacancies within the UK.
- Increasing our social media presence to attract the best talent
- Increasing awareness of the Apprenticeship scheme and utilisation of the Apprenticeship Levy
- Coordinating the Onboarding process for all UK Branches
- Ensuring PDC Functions for new hires are completed timely

**General**
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**KNOWLEDGE, SKILLS AND BEHAVIOURS**:
**Knowledge**:

- Experience of working within a HR role and understanding the fundamentals is essential
- Ideally CIPD level 3 and above qualified although not essential

**Skills**:

- Strong MS Office skills
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels
- Excellent organisational and time management skills

**Behaviours**:

- Positive and willing to help attitude
- Professional attitude which exemplifies the Expeditors Culture

**Qualifications** TRAINING AND QUALIFICATIONS**:
**Training Requirements**:

- Meet company standards of 52 hours training per year, including as needed management/leadership training

**Education and Experience**:

- CIPD level 3 and above although not essential

**Additional Information**
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme