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Service Controller
2 weeks ago
Are you an experienced Service Controller? Are you looking for a change in environment? Then see below
This service controller role will be responsible for liasing with Service Managers, service engineers, Hire Desk, Depot, head office staff & Management team.
**Package and Benefits**
Company pension 3% employee contributes 5%.
Salary - £20,000 - £22,000 DOE.
Company discounts on food at Normanton Café.
Monday - Friday 8am - 5pm. 40hr week.
Monthly Pay.
30 days holiday including bank holidays.
**Main functions for the role would include**:
- Support the service manager with the depot service function.
- Ensure complete customer satisfaction.
- Process customer calls for the Service Department.
- Complete management of manufacturer warranty process.
- Process chargeable & non-chargeable job sheets to include Fuel Utilities, Fuel 4x4, and ENW own sets.
- Recording duty on call forms and adding to breakdown list.
- Consolidation of the service list.
- Resolution of service list queries.
- Create and distribute service lists.
- Create and distribute overdue list.
- Process on/off/exchanges on to service list.
- Assist in the production of Management Reports.
- Oversee the running of the UU Service Contract.
- Support the fuel management function.
- Ensure company vehicle or occasional loan vehicle supplied, is always kept clean and tidy, serviced within manufacturer’s guideline, and ensure any defects are notified to correct parties and rectified in a timely manner.
- Always promote teamwork and co-operation, both within individual depots and right across the entire Generator Power Group of Companies.
- Treat all other employees and all our customers professionally and with respect.
- Always act in the best interests of any of the Generator Power Group of Companies, and not to carry out (or fail to carry out) any action that would bring the company into disrepute
- Always work in a responsible manner to ensure safe working practices. Follow Health Safety Quality and Environmental guidelines provided by the company - currently ISO 9001:14001 and OHSAS 18001 procedures, including all future notifications.
- Proactively contribute to the company’s policy of continuous improvement.
- Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team
**REQUIREMENTS**
Administration qualification is desirable.
High School education level.
Administration/Office Work or experience.
Plant Service experience
Service controller experience.
MUST be competent on Excel
Be able to sort data, accurately and reasonably fast - Filter data - Pivot tables - Report on excel
- Though not a necessity, formulas are an advantage.
- Customer service skills
Confident in dealing with people on the phone and in person.
Ability to work as part of a team and on own initiative.
Good communication skills and the ability to connect naturally with people.
Work well on own initiative and as part of a team.
Ability to ensure the work gets done in a timely and effective manner
Ability to follow Company policy and procedures.
Ability to understand and implement written and verbal instruction.
Self-motivation.
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Normanton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Accounting: 2 years (preferred)
Work Location: One location
