Service Controller

1 week ago

Normanton, United Kingdom Access Hire Nationwide Limited Full time

**Service Controller**

Normanton

**Type**: Permanent, Full-time

**Working hours**: Mon - Fri, 8am - 5pm.

**Job Function**: To ensure the smooth, efficient and cost-effective running of the Service function.

**Reporting to**: Senior Service Controller.

**Liaising with**: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers & Suppliers.

**Responsibilities**:

- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support
- Communicating with customers and giving regular progress updates on vehicle repair status.
- Booking services and other scheduled maintenance with garages across the UK.
- Ensure vehicle downtime is kept to an absolute minimum.
- Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
- Any other ad-hoc duties.

**Requirements**:

- Good written and verbal communication skills.
- Organised and keen eye for detail.
- Good time and task management.
- Solid knowledge of Microsoft OfficeTM programs.
- At least 2 years’ experience in a similar role.
- Strong organizational and planning skills.
- Good multitasking and teamwork skills.
- Ability to work well alone.

**Job Types**: Full-time, Permanent

**Salary**: £26,720.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Service Controller

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