Draught Operations Executive
3 days ago
**Asahi UK aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and CornishOrchards.**
Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chainand wholesale operations in the UK & Ireland.
**We are looking for 2x Draught Operations Executives to join our Asahi UK Draught Technical Services (DTS) team.**
The Draught Operations Executive is responsible for ensuring that the draught service, quality and cost targets are met through daily operational management of work requests as completed by the third party service provider and AUK’s In-House techniciansas well as ensuring effective communication with the AUK field sales team. The role will track the performance of the service provider and drive improvements on a day-to-day basis through weekly review sessions.
**Key Accountabilities**
- The Draught Operations Executive is responsible for the following key outputs and accountabilities
- Primary contact for third-party service provider, and equipment supply partners operational teams, AUK’s In-House Technicians, AUK sales and marketing personnel and customers on all day-to-day matters relating to draught operations.
- Support the In-House engineering team with the planning of work requests and passing to the outsources service provision as appropriate
- Work closely with the third party service providers on a day to day basis to ensure delivery of service agreements and achievements of service targets Accountable for managing out of SLA or technical queries to minimise the impact of failure on the customerand on cost.
- Resolve or escalate any issues relating to service or product quality to the draught management team or third party service provider as appropriate,
- Manage the Technical Services inbox and ensure all queries are responded in a timely manner.
- Ensure CRM system is kept updated with detailed records for new and remove draught system installations and associated assets, including daily data matches.
- Build and maintain supportive relationships at an operational level with internal and external customers managing and delivering against expectations.
**Experience required**
- Intermediate/advanced Excel knowledge and experience essential
- Working in fast-paced operations team in a customer-focused company. (service delivery)
- Management of operational Inbox
- Have excellent knowledge of CRM type systems
- Knowledge of SAP will be an advantage
- Knowledge and experience of the Drinks or Beer Industry will be an advantage
10 - 20% Annual bonus / 28 crates of our products per year / Subsidised on-site café / Industry-leading pension contribution / Medical & Dental Cash Plan / Life assurance / 25 days holiday with option to purchase 5 extra days / Flexible Working
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