Application Support

4 days ago

London, United Kingdom Ixceed Full time

**Job Overview**

Technical Support L2 (Application and infrastructure Support with Mainframe knowledge )
- Excellent knowledge of Unix, SQL, and Linux systems
- Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
- Experience in AppDynamics, Splunk, and ServiceNow tools
- ITIL/ ITSM certification is preferable.
- Works to ensure appropriate monitoring and alerting setup.
- Leads root cause analysis and problem management for complex problems to address underlying technical issues.
- Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
- Analyze any complex issues.
- Reviews and develops updates of contingency documentation and processes.
- Performs periodic tests of disaster recovery processes.
- Reviews and analyzes product migrations through all systems environments.
- May review and execute Change Management scripts.
- Leads major incident management calls for resolution of high-priority incidents.
- May mentor or guide junior team members.
- Contributes to the achievement of area objectives.
- Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
- Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
- Root cause analysis: Troubleshooting production errors and performing root cause analysis.
- Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
- Balancing: Completing daily and weekly balancing procedures

**Job Types**: Permanent, Fixed term contract
Contract length: 6 months

Pay: £280.00-£300.00 per day

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Experience level between 5-8 Years

Work Location: In person

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