Applications Support

1 week ago


London, United Kingdom Pontoon Full time

**Role - Applications Support**

**Location - London**

**Duration - 7 months**

ROLE**:
**PRINCIPAL RESPONSIBILITIES**:

- Incident detection, root-cause investigation, problem management (ITIL)
- Managing Fire-call support including off-hours and weekend support
- Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
- Review and Maintain DR documentation and participate in annual exercises
- Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.

**SKILLS / EXPERIENCE**:

- Highly flexible and adaptable to change
- Good understanding of software development lifecycle
- Ability to manage multiple issues in parallel and adapt to changing priorities.
- Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
- Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
- Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

**TECHNICAL SKILLSET**
- FIX Messaging/Format experience
- Expert / Extensive Knowledge ofSQL is required to assist own teams during debug.- Oracle/MS SQL/ Sybase
- Good to have, Scripting and automation (Python, Perl, PowerShell)
- Middleware, MQ/Tibco, Weblogic
- FLEXTRADE OMS - Good to have
- Java /.Net experience is mandatory but good to have - Ability to read and understand code
- HP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now reporting tools
- Pontoon is an employment consultancy and operates as an equal opportunities employer


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