Complex Needs Support Worker

**About Us**

We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues, learning difficulties and offending behaviour. Creating Change recognises that people who require specialist support may encounter difficulty renting accommodation from the wider housing market, and our goal is to offer support in order for individuals to gain the skills necessary with an aim to be in a position where they can sustain their own tenancy independently.

The overall aim of this role is to support CC Housing Management Ltds (CCHM) wider vision in reducing the total number of people homeless or at risk of homelessness. You will have the ability work positively alongside a team of support workers and Housing staff within the organisation during a period of growth and change. In addition, you will embrace the culture of continuous improvement to support our clients throughout the organisation and have a passion for being proactive, motivational whilst also acting as an advocate for CCHM within the Homeless Sector.

Working with and supported by local partners and The Stoke Partnership, we have accessed funding to successfully deliver an intensive personalised support and case management to people with multiple and complex needs using Housing First principles.

Whilst part of a rapidly expanding staff team, this role is part of a team of 4 specialist workers delivering accommodation and support to Single Homeless Individuals, as part of the Governments Rough Sleeping Accommodation Programme Pathway, which also falls in line with the organisations overarching mission of reducing homelessness and rough sleeping.

Helping each resident to progress towards independence and independent living. Support will be delivered intensively on a person centric and individual needs basis, utilising a dynamic and innovative multi-agency, and positive value-based culture and shared goals approach. Clients will be supported to identify and focus on realistic and achievable short-, medium
- and long-term goals, co-ordinating the daily provision of support and activities for clients to ensure the delivery of a high quality, responsive and efficient service.

You will provide and oversee the support to people with complex needs to enable them to develop the necessary skills to sustain their housing tenancies and to achieve their aspirations for independent living, whilst addressing any personal challenges. Further support duties will be determined by the individual needs of the clients being supported.

**Support Service Tasks**
- Identify clients’ individual support needs through consultation and agreement with the Client, ensuring individual views, aspirations and needs are the core element to all support planning / key working sessions (and, where appropriate, outside partners), devise and implement suitable support plans to ensure that identified support needs are met.
- Encourage and support clients to live as fully and rewarding life within the local community, providing information, emotional, organisational and practical support, as appropriate.
- To carry out risk assessments, Outcome Star, and further documentation as and when necessary due to the changing needs and aspirations of users.
- Engage with local neighbours to support clients to integrate into the community.
- Ensure compliance with regulations, policies, and procedures.
- Work collaboratively on any anti-social behaviour with Housing Officers and contribute to meaningful action planning by helping to identify underlying causes of challenging behaviours and other mental health needs, providing advice guidance and support as appropriate to ensure active engagement with specialist support services
- Organise and provide appropriate support for clients’ preparing to move-on to greater independence, including support through the move and resettlement into their own self-sustaining tenancy.
- Liaise with other housing and support services and professionals, benefits, welfare and advocacy agencies, as well as family members, as appropriate.
- Create, review and compile case studies of client outcomes as targeted.
- Understand complex needs and therapeutic approaches to support the residents in addressing their needs and inform change
- Have an in-depth understanding of trauma and its impact on mental wellbeing and be able to deliver the appropriate information, intervention, advice guidance.
- To ensure the health and safety of the residents; in supporting them to maintain and further improve their mental health, and to promote their independent living abilities in accordance with their individual support plans, fully involving them in all aspects of the planning and service delivery.
- To develop