Senior Customer Service Executive

4 days ago


Leeds, United Kingdom Zenith Vehicles Full time

Customer Service Execs Looking for a senior role? A step up the ladder? If so we want to hear from you

We’re looking for a Senior Customer Service Executive to join us here at Zenith We are an award winning, market leader in the fleet industry, with an exciting and dynamic customer portfolio. This position is based within a team of skilled professionals who are dedicated to developing your experience and progressing your career.

Following an exciting period of growth at Zenith, we are looking for a dedicated individual who has a passion for customer service and has substantial experience of managing FCA complaints in a regulated environment.

We're looking for a dedicated individual who is driven, committed and passionate about delivering world class customer service, and who is effective in dealing with challenging situations and handling complaints sensitively and empathetically. The role will be working with a busy customer service team who manage the day-to-day queries of customers seeking assistance with their vehicle orders, payments, and documentation.

Responsibilities include:

- Updating systems and databases with accurate information
- Offering updates where appropriate to the wider teams and management
- Demonstrating a desire to deliver world class service, going to the extra mile to support customers
- Processing business critical documents and administration
- Supporting the wider team in busier periods, demonstrating a can do attitude and a collaborative way of working
- Working in a way that is organised and in keeping with agreed SLA’s

Benefits include;
- Competitive salary
- Annual bonus of £1900.00.
- 25 days annual leave with buy/sell options holidays.
- 6.25% company pension scheme
- Annual birthday leave
- Private medical care
- Discounted gym membership
- Agile working
- A number of optional benefits and perks
- Onsite GP & Masseuse

If you’re ready for a gear change in your exciting career in Customer Services, get in touch with Zenith now

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leeds, LS5 3BF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)



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