Customer Service Executive
2 days ago
We are delighted to be supporting an innovative Education-Tech company in their search for 3 Permanent technical customer success executive's on a full-time permanent basis. This is a fast-paced and varied position where you will be providing excellent first line support to their customers, responding to all enquiries in a professional, personable and timely manner. The hours of work are 8am - 5pm Monday to Friday, 2 days in office and 3 days remote.
**Responsibilities of the Technical Customer Service Executive**
- Answering all incoming enquiries in a positive, friendly manner
- Working in accordance with SLAs to resolve all issues as quickly as possible.
- Responding to complaints in a positive manner
- Building solid relationships with all partners
- Building strong working relationships with all internal team and external partners
- Consistently going above and beyond to exceed customer expectations
**The ideal person will have**:
- Excellent communication skills and the ability to build rapport with people at all levels
- Ability to juggle a busy workload and meet SLAs
- Proactive and customer focused, able to identify ways to improve processes and streamline efficiencies
- Willingness to go above and beyond for the customers
- Previous first line or technical customer support ideally in a b2b environment
- Positive, can-do attitude and strong work ethic
**What the company offers you**:
- Hybrid working with 2 days in office 3 days remote
- 32 days annual leave plus bank holidays
- Employee health and wellbeing program
- Career development and progression
- Fantastic team culture
- Dog friendly offices
If you enjoy problem solving, have a technical mindset and excellent communication skills this could be the ideal opportunity for you. Get in touch today for further information.
Pay/Salary: £24,500
Hours: 8am - 5pm
Location: Leeds City Centre
INDPERM
Pay: £24,500.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
Work Location: Hybrid remote in Leeds LS1
Reference ID: DC/10095
Expected start date: 06/01/2025
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