Senior Customer Service Representative

2 weeks ago

Leeds, United Kingdom LINK GROUP Full time

**Senior Customer Service Representative**
**Leeds City Centre**
**£ competitive + benefits**
**Are you looking to develop your career in Customer Services?**
You will ensure that customer service excellence is delivered through all contact channels both direct to customer and via intermediaries and will be the senior admin members of the customer service team who support less experienced administrators and the leadershipteam.
Engagement with platform and distributors will also be integral in addition to being able to execute telephone dealing instructions. Specialist technical knowledge and experience in the industry around generalist products is desirable with experience of workingwithin financial services and within specialist and regulated teams is essential.
If you’re looking to develop your career in Customer Service then this may be the role for you
**What you’ll be doing**:

- Support the immediate and wider team with driving change
- Support the leadership team with current and potential client onboarding
- Proactively develop and strengthen customer relationships
- Take accountability for day-to-day resourcing and management of the team
- Functioning as a technical specialist around platform and distributor queries
- Resolve queries at first point of contact and ensure referral to relevant external parties as appropriate
- Support Complaints Associates by taking referrals and adopting first contact resolution tactics
- Deliver world class customer service in all interactions with customers and their representatives
- People Leadership
- Act as a referral point for less experienced members of the team on technical and industry queries
- Maintain responsibility for own development
- Keep up to date with own professional accreditation and examinations
- Act as a senior member of the customer agent team who has the capability and aptitude to be multi and cross skilled across skill sets

**What we’re looking for**:

- IOC module 1 and a clear plan of working towards full IOC (3 modules)
- Experience in Financial Services and Customer Servicing
- A personal desire to service customers and provide excellent end to end client experience
- Personal commitment to and visible role modelling of the organisation's behaviours and values
- A positive “can do” and forward-thinking mindset, with a desire to support and coach others as required
- Strong written and verbal communication skills
- Ability to deliver training to others as required
- Strong teamwork ethic
- Strong and demonstrated technical awareness
- Ability to influence others and manage resources as requiredOpen to managing and driving loca...

  • Senior Customer Service Representative

    5 days ago

    Leeds, United Kingdom LINK GROUP Full time

    **Overview** **Leeds City Centre** **Monday - Friday (No evenings or weekends)** **£ Competitive + benefits** **Are you looking to progress your Customer Service career?** We are looking for a **Senior Customer Service Representative **to join our Leeds based team. After the successful completion of your probation, you can be enrolled onto our...

  • Customer Service Representative

    5 days ago

    Leeds, Leeds, United Kingdom Lions Recruitment Full time £18,000 - £25,000 per year

    Full job descriptionCustomer Service RepresentativeOffice location: LeedsWorking hours: Monday to Friday 9am – 5pm (No Weekends)We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability...

  • Senior Customer Service Representative

    4 days ago

    Leeds, United Kingdom Waystone Full time

    Waystone leads the way in specialist services for the asset management industry. Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now...

  • Customer Service Representative

    4 days ago

    Leeds, United Kingdom Leeds Events Full time

    About the Role We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service. You will handle customer enquiries across phone, email and live chat, ensuring every...

  • Customer Service Representative

    18 hours ago

    Leeds, United Kingdom MERJE Ltd Full time

    £20,000 + Annual Bonus Are you passionate about delivering a world class customer service? Do you want to join a business that is growing and offering excellent opportunities for progression? **Customer Service Representative Responsibilities**: - Direct contact with customers, resolving each query and delivering customer excellence - Using our internal...

  • Senior Customer Service Representative

    2 weeks ago

    Leeds, Leeds, United Kingdom Waystone Full time £104,000 - £130,878 per year

    Waystone leads the way in specialist services for the asset management industry.Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years' experience and a comprehensive range of specialist services to its name, Waystone is now serving...

  • Customer Service Representative

    3 days ago

    Leeds, United Kingdom WINNOVATION SERVICE LTD Full time

    **Duties**: - Answer incoming calls and respond to customer queries - Provide information about products and services - Assist customers with orders, refunds, or exchanges - Resolve customer complaints in a professional manner - Upsell products or services to customers when appropriate - Perform data entry tasks accurately and...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom Pivotal Core Consulting Full time

    **Waiting & Bar Staff Skills Wanted!** **Customer Service Representative** **Leeds** If you love customer service but you feel overworked and underappreciated, we want you! At Pivotal Core Consulting, we’re expanding our customer service division, and we’re looking to fill our Customer Service Representative positions that have customer-facing...

  • Customer Service Representative

    1 week ago

    Leeds, United Kingdom lantern Full time

    Customer Service Representative - Pudsey LS28 or Leeds LS1Start date 3rd November 2025Salary 25429.95 plus a bonus of up to 25% each year (thats over 6357 a year!)A wealth of benefits including: Retail and wellbeing Perks Bonus schemes Life insurance 33 days holiday (rising to 36 with service) Enhanced maternity and paternity pay Were closed on bank holidays...

  • Customer Service Representative

    6 days ago

    Leeds, United Kingdom lantern Full time

    Customer Service Representative - Pudsey LS28 or Leeds LS1 Start date 3rd November 2025 Salary 25429.95 plus a bonus of up to 25% each year (thats over 6357 a year!) A wealth of benefits including : Retail and wellbeing Perks Bonus schemes Life insurance 33 days holiday (rising to 36 with service) Enhanced maternity and paternity pay Were closed on bank...