Student Engagement and Retention Officer

**Location**

High Wycombe

**Contract Type**

Permanent

**Salary Range**

£25,733 - £28,381

**Hours per week**

37

**SOC code**

N/A

**Closing Date**

17/03/2025

**Ref No**

1723

**Full Time - Permanent - High Wycombe**

**Salary - £25,733 - £28,381**

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

Retention and Engagement Officers play a key role in supporting the University’s ambitious targets relating to student retention ensuring _all _students are supported to complete their studies. The Student Engagement and Retention Officer will use casework to support learners at risk of withdrawing from their studies. This involves a range of activities such as, calling students, signposting to student services, working with Course Leaders and academic tutors, and liaising with support services.

**What we offer**:

- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependant on business needs)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

**Closing Date**: 17 March 2025**

**Interview Date**: W/C 31 March 2025**

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

**JOB DESCRIPTION**

**Job Title**: Student Engagement and Retention Officer (Case Work)

**Faculty/Directorate**: Learning Enhancement and Academic Practice (LEAP)

**Grade**: D

**Location**: High Wycombe (will be required to cover all campuses)

**Hours**: 37 hours (full-time)

**Responsible to**: Student Engagement & Retention Lead

**Responsible for**: N/A

**Job Purpose**:

- Retention and Engagement Officers play a key role in supporting the University’s ambitious targets relating to student retention ensuring _all _students are supported to complete their studies. The Student Engagement and Retention Officer will use casework to support learners at risk of withdrawing from their studies. This involves a range of activities such as, calling students, signposting to student services, working with Course Leaders and academic tutors, and liaising with support services.

**Main Duties & Responsibilities of the role**:

- Support the provision of an effective personalised and individual student retention & engagement service to students.
- Identify potential barriers to engagement and signpost to appropriate support and develop strategies to address them.
- To utilise the full range of University systems (e.g. timetabling, Civitas, MIS, CMS, the VLE and the attendance monitoring system) to source student engagement related information.
- Work closely with academic personal tutors in the Schools, the Registry Team and Other departments in the Directorate for Student Success to ensure a seamless and coordinated integration of support.
- Maintain appropriate records of actions and interventions to support timely and accurate reporting of the student engagement and retention team’s performance against key performance indicators.
- Contribute to monitoring and evaluation of the work of the Student Engagement and Retention team.
- Contribute to awareness raising of the work of the Student Engagement and Retention team.
- To engage with students when they do not engage and/or attend, explain regulations to students and support them through university support processes (e.g. fitness to study, mitigating circumstances).
- Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices
- Such other duties temporarily or on a continuing basis, as may reasonably be required.

**PERSON SPECIFICATION**

**A = Application T = Test I = Interview**

**Education, Qualifications & Training**

**Means of Testing**
- Good general education to GCSE ‘A’ Level/ other
- A
- Evidence of sector awareness
- A/I

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