Scheduling Team Leader

**Scheduling Team Leader**:
**Scheduling Team Leader**

**£41,791.91 per annum**

**Northallerton (Agile Working)**

**Permanent**

**Full Time - 37 Hours**

**Closing Date - Friday 20th September**

Are you looking for an exciting challenge as a skilled and experienced Scheduling Team Leader? Ready to make a huge impact at Broadacres and for our customers?

We're looking for a talented individual to lead our dynamic scheduling team to deliver exceptional customer service and ensure a seamless customer journey.

**The Role**

As our Scheduling Team Leader, you will manage and monitor the scheduling team to effectively plan the operational repairs work for the Property Services workforce. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre, to ensure an efficient service is provided. You will gather and review data to offer proactive intelligence and help improve our services continuously.

**What You'll Be Doing**:

- Team Management: Coach, motivate, and manage team members to ensure all operational repairs resources and work are planned effectively and timely. Monitor performance, conduct reviews, and manage capability, conduct, and absence.
- Customer Experience: Ensure an excellent customer experience by managing the Scheduling Service to compliance requirements and time constraints. Act as the point of escalation for customers, schedulers, and colleagues.
- Operational Oversight: Work with the Operational Repairs Manager to oversee scheduling activities, align them to agreed processes, and continuously improve operational processes to ensure a first-time fix where possible.
- Administrative Management: Ensure all electronic systems are accurately administered for operational repairs work, and that all queries from colleagues and customers are correctly recorded or referred to the relevant department.

**Who We’re Looking For**:

- Experienced Professional: Demonstrable experience of leading a team in a scheduling environment, with significant scheduling experience and a strong working knowledge of scheduling services and customer services, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Leader: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead staff.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Analyst: Strong data analysis skills to interpret data from multiple sources, derive results, and make recommendations.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.

**What We Offer**:

- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service.
- Pension Plan: Benefit from our Defined Benefit Pension Scheme and Life Assurance.
- Agile Working: Enjoy flexible working arrangements.
- Comprehensive Benefits: Additional perks to support your wellbeing, including our EAP service.

**Why Broadacres?**

**Our Organisation**

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres’ home.