Support Coordinator

**Support Coordinator - Level 3**

Homestay NW Drop in Service, Durham

Permanent, Full Time (37.5 hpw)

**Salary**: £19,650 to £21,178 pa, plus Brilliant Benefits

**Empowering customers to live rewarding and happy lives. That’s when it hits home.**

We have a fabulous job opportunity for you to join our awesome team as a Support Coordinator on the Northwest Durham Homestay Drop-In Service. The position will provide an opportunity to join a great, well-established team, developing your skills and knowledge along the way.

You’ll be responsible for running 2 of our drop ins in Willington and Sacriston and you’ll also be our group work lead. You’ll be responsible for booking in and delivering group work sessions with our support workers alongside your other tasks including completing assessments and day to day compliance.

Durham Homestay is a community-based service, providing individualised housing related support. Our focus is enabling customers to achieve their goals, however big or small these may be, with the ultimate aim being long term tenancy sustainment. Our service is available to all County Durham residents aged 16 and over, of any tenure type, including homeowners.

The Drop-In team provide support to customers to manage what is happening right now in their lives and do so at the first point of contact. The team concentrate only on what the customer wants to address and always aims to resolve the issues as quickly as possible. Some customers may need to be in touch with us more than once and are welcome to come back to us as many times as required to resolve one or several needs.

**About you**

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers. Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.

You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system. This means that you don’t have to be in the office as you can complete support plans on the go.

As this is a community-based job, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use
- When you join as a support coordinator, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**Working hours**

You’ll work between the hours of 9-5pm every Monday to Friday.

**About our team**

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.

Our manager is Ashley who is been at Home Group for 5 years, so is perfectly placed to support you as you join. There are 11 of us in the team and we don’t just love to support our customers, we’re there for each other too

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work

**More about this job**

If you’re not reading this advert on our job pages, press the **APPLY NOW** button to access lots of useful stuff You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards

**Work Locations***: Durham (Mercury House) Mercury House Belmont Business Park Durham DH1 1TW

**Closing Date***: 28.Nov.22, 5:59:00 PM