Night Housing Officer

2 weeks ago

Plymouth, United Kingdom CC Housing Management Full time

This role is 20-37 hours per week

Salary
- £10.26 per hour

We are looking to employ an individual whom is motivated, empathetic, keeps calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work across a defined geographical area assisting in the delivery of a high-quality support & housing service to our clients. The post of Night Housing Officer, involves working through the night, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us.

You will work on a 20.00pm - 04.00am Monday to Friday and 16.00pm - 04.00am Saturday and Sunday on a four on four off rota, (you may be required to work longer on weekends, dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times.

**The duties include**:

- Provide proactive customer services support to all service users of CC Housing Management.
- Adhere to the working practices and procedures.
- Deal effectively with any immediate issues such as security issues, fire alarms, or clients’ needs.
- Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
- Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
- Escalate all Emergency repairs and maintenance calls.
- Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition.
- Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours.
- Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions.
- To consistently meet and exceed performance targets and to keep full, accurate and timely records.
- To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities.
- Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
- Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
- Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
- Provide reports and data as required by team leaders or managers.
- Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
- Participate in team meetings as required.

You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills.

**Job Types**: Full-time, Permanent

**Salary**: £10.26 per hour

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- housing: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

  • Night Duty Housing Officer

    7 days ago

    Plymouth, United Kingdom CC Housing Management Ltd Full time

    **About Us** We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues,...

  • Housing Officer

    2 weeks ago

    Plymouth, United Kingdom Bloom Social Housing Full time

    **Are you a housing professional looking to have autonomy over your own work schedule?** **Are you experienced with handling tenant and maintenance issues?** **Then we have the perfect role for you...** At Bloom Social Housing CIC we are seeking an organised and efficient **Housing Officer **to join our team. You will have full responsibility over your...

  • Night Housing Officer Homelessness

    2 weeks ago

    Plymouth, United Kingdom Brook Street Full time

    Role: Night Housing Officer (Homelessness) Location: Plymouth Wages: £10.26 an Hour Contract: Full time permanent, 4 days on 4 days off rolling rota, 8 pm to 7 am during the week, 7pm-7am weekend Are you looking for a role that will make a real long-term difference to people's lives? If yes, then read on. This role is 20-37 hours a week. You'll be...

  • Night Intensive Housing Officer

    4 days ago

    Plymouth, United Kingdom Bournemouth Churches Housing Association Full time

    BCHA are a diverse and growing specialist housing, learning and support provider. We provide support to our customers who may be facing a range of issues such as homelessness, domestic abuse, mental health, substance misuse, and human trafficking. BCHA provide temporary accommodation in Exeter, and are looking for a Night Worker to join our small and...

  • Supported Housing Officer

    2 weeks ago

    Plymouth, United Kingdom CC Housing Management Ltd Full time

    **About Us** We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues,...

  • Housing Officer

    2 weeks ago

    Plymouth, United Kingdom Barker Ross Group Full time

    Housing Officer - Remote + Local Site Visits (Devon & Somerset) Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Salary : £27,000-£29,000 per year Hours : Monday-Friday, 9am-5pm Contract : Permanent (subject to probation) Start Date : ASAP About the Role We are looking for a motivated...

  • Complex Needs Night Support Worker

    7 days ago

    Plymouth, United Kingdom Bournemouth Churches Housing Association Full time

    South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites...

  • Complex Needs Night Support Worker

    1 week ago

    Plymouth, United Kingdom Bournemouth Churches Housing Association Full time

    South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites...

  • Neighbourhoods Housing Officer

    4 days ago

    Plymouth, United Kingdom LiveWest Full time

    **About The Role**: Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for...

  • Foster Carer

    2 weeks ago

    Plymouth, United Kingdom Sanctuary Personnel Full time

    Ready for a Change? Use Your Skills to Transform a Child's Life Step Forward Foster Carer - Plymouth & Surrounding Areas Employer: Sanctuary Personnel (in partnership with Plymouth City Council) Location: Plymouth & surrounding areas Salary: From £840 per week when a child is placed Employment Type: Full-time | Self-employed Sector: Social Care | Education...