Supported Housing Officer

**About Us**

We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues, learning difficulties and offending behaviour. Creating Change recognises that people who require specialist support may encounter difficulty renting accommodation from the wider housing market, and our goal is to offer support in order for individuals to gain the skills necessary with an aim to be in a position where they can sustain their own tenancy independently.

**Main Tasks**
- To ensure the effective control of security operations and door access systems complying with data protection requirements and maximize the benefits of this resource in terms of staff safety and tenant’s safety.
- To liaise with the Supported Housing Manager, tenants and contractors as necessary to maximize the objective of providing a quality service.
- To take appropriate action to protect CC Housing Management Ltd including identifying any activities which may result in damage to property or undue annoyance to the tenants.
- Lead on managing any reported cases of Anti-Social Behaviour (ASB) to a professional standard.
- Undertake investigations and accurately record and maintain case details, working closely with partner agencies.
- Risk assesses victims of ASB and implements appropriate case management plans, making referrals where necessary.
- Consider the support needs and vulnerability of the person reporting the incident, any witnesses and the person responsible for the ASB, before agreeing the appropriate course of action.
- Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.
- To ensure all equipment in each property is in good working order, maintained in a clean and functional state of repair, and all repairs needed in the communal areas are documented and reported.
- To positively promote the image of CC Housing Management Ltd in all dealings with tenants and colleagues and other agencies by providing a professional and quality service.
- To provide a presence, in support of tenants, undertaking regular visits to site and reporting any suspicious or actual acts of nuisance particularly in relation to parking, loitering and rubbish at the site.
- To deal with customer enquiries, complaints and compliments, in person, in writing and on the telephone, to a high standard, in relation to antisocial behaviour, rent, repairs, property and estate matters. Matters will be dealt with effectively to ensure that service requests and enquiries are dealt with effectively in line with the company’s service standards.
- To receive and record information regarding housing or maintenance issues ensuring the completion of appropriate paperwork including the logging and reporting to the housing manager all information as required.
- To have regard for Health & Safety issues relating to tenants of the Buildings and identify areas of concern. To report such matters to the relevant people e.g. hazardous objects, failed lighting and poor condition.
- To prepare written reports in respect of any acts of vandalism, damage or other breaches of the tenancy for the attention of the Supported Housing Manager.
- To regularly monitor the grounds maintenance service and that work is carried out to the standards set out in the specification. To report any on-going concerns to the Supported Housing Manager.
- Taking responsibility for ensuring all issues that arise in the neighbourhood are resolved. Where unable to deliver a resolution directly, ensure that tenants are signposted to a partner agency whilst retaining ownership for resolving the issue
- Develop and strengthen local partnerships and foster positive relationships with key local contacts.
- To assist and support in the development of continuous service improvements by supporting and partaking in service improvement groups, training sessions, workshops, focus groups and other projects as required.
- To partake in the out of hours call out rota and all duties assigned whilst on the rota.
- To undertake any other duties and responsibilities as are within the spirit of the job purpose, the title of the post and its grading.

From time-to-time Clarke & Co Housing Management Ltd, in agreement with employees may amend this job description after full consultation with the post holder.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- mental health or homelessness: 3 years (preferred)
- risk assessment: 3 years (preferred)
- housing: 3 years (preferred)

Licence/Certification:

- Driving