Head of Projects

**Our values and behaviours**

Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Job objectives and responsibilities**

**Mitie** is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK's 250 largest public companies.

**Mitie /Communities** is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.

**Position Over-view** Russells Hall Hospital in Dudley is one of Mities major Healthcare PFI contracts and delivers Total Facilities Management services including projects.

The role of Projects Programme Manager is one of leadership and senior management as it is responsible for the development and delivery of critical client and contract supporting asset Lifecycle programmes and capital projects.

You will report into the Estates Director and have management responsibilities for the projects team which consists of Project Managers and Technical Administrators, as well as management of third-party suppliers when supporting the projects function.

As the success of the projects function relies on integration with the whole Mitie TFM team as well as wider Mitie group functions and support resources you will need to produce reports, documents, and presentation materials to facilitate an effective and integrated projects process, as well as to support the contract deliverables as a whole.

The role of Projects Programme Manager will also on occasion require delivery of projects by you, and for both these and those works delivered by your team you will be responsible for delivering to a best practice model to support the high performance of the contract and workstream growth through capability and quality.

**Main duties**

**Responsibilities**:

- **Manage and deliver the contract responsibilities for the development and generation of Lifecycle plans including integration with contract colleagues, client stakeholder groups and the Central Mitie Projects team.**
- **Plan and manage the delivery programme of lifecycle works to ensure delivery in compliance with the best practice model for the contract.**
- **Ensure the appropriate governance model is adhered to for the approval and execution of the lifecycle programme.**
- **Manage project team direct reports and third-party suppliers to support the delivery of approved lifecycle plan.**
- **Manage and deliver the contract responsibilities for Capital projects that are instructed through the contract.**
- **Manage the project team direct reports and third-party suppliers to support the delivery of capital projects.**
- **Develop and produce reports and documentation to support the discussion and development of project opportunities.**
- **Identify and manage risk to both project workstreams including impact on the TFM and client performance requirements.**
- **Manage the projects workstream in compliance with contract KPI's and to avoid penalties.**
- **Produce and deliver both technical and financial reports to inform and support decisions on project approaches and solutions.**
- **Look to identify innovation, efficiencies and growth opportunities within both lifecycle and capital projects wor