Admissions and Referrals Co-ordinator

Overview:
We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?:
The Bridges one of Forward’s residential substance misuse treatment centre in Hull, East Yorkshire. The Bridges is a Residential Rehabilitation service supporting people to maintain abstinence from drug and alcohol. After a detoxification provided at an appropriate facility elsewhere, residents engage in an evidence-based structured 12-week treatment programme; consisting of psychosocial/psycho-educational groups, 1-1 sessions, group therapy, meditation sessions, 12 step meetings and weekend activities.

The service is designed to deliver high quality, truly flexible and tailored interventions, 24/7/365, which target the needs of individuals, have a strong focus on independent move-on and fit robustly within agreed funding timescales.

Working with the Service Manager, Bridges staff team and Forward’s Business Development Team, you will support the delivery of effective marketing and promotion of the service to a range of external stakeholders, along with ensuring occupancy and income targets are met through the effective administration of the service’s referral database and waiting list. You will be responsible for the full range of tasks associated with generating placements, including securing the associated treatment funding and liaising with referring agencies to coordinate all admissions into the service.

You will form part of the management team at the Bridges including taking part in an overnight/weekend on-call rota and providing oversight with the support/direction of the Head of Residential in the planned/unplanned absence of an on-site manager and providing line management support to volunteers/peer mentors as directed by the Service Manager.

The role will require extensive travel and has the advantage of hybrid/remote working. The ability to be self-motivated and work independently is essential, as is the possession of a full driving licence and use of a car. Some flexibility regarding working hours will be required and also to take on other reasonable tasks and responsibilities as deemed appropriate to meet the requirements of the role.

What we are looking for?:
**Service Delivery**
- Carry out assessments of potential new clients to deem suitability for admission to the service
- Participate to MDT meetings to risk assess new clients prior to admission
- Plan and deliver presentations and a range of promotional activities to a wide range of audiences to promote the service including open days, taster days and stakeholder visits, along with regular newsletters and external communications to raise the profile and promote the service
- Prepare monthly invoices for treatment placements to ensure income targets are achieved
- Provide line management support to volunteers/peer mentors as directed by the Service Manager
- To form part of the management team at the Bridges including taking part in an overnight/weekend on-call rota and providing oversight with the support/direction of the Head of Residential in the planned/unplanned absence of an on-site manager

What we offer:

- Simplyhealth health cash plan benefits towards cost of optician, dental and other health needs
- External supervision and counselling support
- Training opportunities and career development
- Flexible working
- Season Ticket Loan Scheme
- Cycle to work scheme
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- 3 Wellbeing Days per annum
- Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)

INDAR

Person specification:
**Skills,**
**Knowledge**
**and Experience**
- Excellent analytical and organisational skills and attention to detail
- The ability to develop and maintain good working relationships with all clients
- Excellent communications skills
- Strong team player who is self-motivated, proactive and able to multi-task under pressure
- Proven ability to prioritise, meet deadlines and make best use of limited resources
- Strong IT skills
- Experience working in the charity/substance misuse sector
- People management experience
- Previous experience in a sales-oriented role

Job Description - Admissions and Referrals Coordinator