Contract Co-ordinator

6 days ago

Newcastle upon Tyne, United Kingdom ABCA Systems Ltd Full time

**Why ABCA?**

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

**Job purpose**

If ABCA sounds like the right place for you, we would love you to join our team within the Service Department. Co-ordinate within all contracts, ensuring that all jobs are being done according to all different Clients.

**Duties and responsibilities**
- Allocate jobs to correct technicians, according to the area and priority.
- Keep diary up to date and ensure the jobs are being completed and all reports from the technicians are being done as per the Client expectations.
- Great attention to detail, reporting any faults to the relevant teams and/or Clients.
- Learn the differences between contracts and ensure all jobs are being costed and recorded accordingly.
- Create daily and weekly reports, ensuring all information is correct.
- Maintain and update all schedules and all information on CASH.

**Qualifications and Experience**
- Excellent admin skills and ability to use company CRM [CASH]
- Ability to co-ordinate and manage scheduled work within agreed timescales and understand Service Level Agreements
- Good Customer Service skills and the ability to maintain good working relationships
- Previous experience in an admin role would be advantageous
- Good Geographical Knowledge would be advantageous

**Personal Attributes**
- Accountable
- Diligent and Organised
- Punctual
- Team Player
- Technologically competent
- Problem Solver

**Company Benefits**
- 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days
- Employee Assistance Programme with 24/7 telephone helpline and online support
- 8 face-to-face counselling sessions, including CBT
- 24/7 access to an online GP service
- Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more.
- Personal Accident Cover
- Employee discount platform including cinema tickets, holiday packages, car insurance and more.

**Other Information**

This is a permanent role, based in Newcastle.

The annual holiday entitlement is 23 day’s holiday excluding bank holidays, pro rata for the duration of the contract

The rate of pay we are offering is between £12 - £13.50 per hour, depending upon skills and experience, based on a 40 hour working week.

**Application information**

If you would like to apply, external applicants should submit their CV’s via indeed. If you are a current employee of ABCA Systems, you should complete ASLGN157 Internal Application Form via the staff intranet.

**Job Types**: Full-time, Permanent

**Salary**: £12.00-£13.50 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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