Contract Co-ordinator

2 weeks ago

Kingston upon Hull, United Kingdom Arco Full time

**About The Role**:
As a Contract Co-Ordinator, you will be responsible for building relationships with both internal and external key contacts and stakeholders. You’ll be an escalation point for key customers, sales and service and will provide effective communication between customers and Arco teams.

Key responsibilities include:

- Generating and managing sales/service data through reports, ensuring they are accurate and providing insight to Internal Account Managers and customers.
- Being an effective escalation point for key customers in regard to complaints or service requirements
- Being a contact point for the service team for all back-office functions and non-standard service requirements
- Tracking customer service performance and replaying this information via regular review meetings
- Preventing service failure, by managing debt performance with key stakeholders

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

- A starting salary up to £25,000 plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards - we’re proud to have employees who have worked for us for 40 years

About you:
The ideal Contract Co-Ordinator will be/have:

- The ability to manage complex data and understand and interpret reports
- Excellent knowledge of customer processes, data and service
- Knowledge and experience with SAP and other IT Systems
- Comfortable dealing with complex corporate accounts
- Excellent communication skills with the proven ability to build working relationships across all levels.
- Full UK Driving Licence (essential)

**About Us**: As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.

We’re 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet. We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success. Because It’s on us. To deliver. Together.

Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we’re now looking to recruit a Contract Co-Ordinator who can align to these behaviours, and help us achieve our goals.

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