Administrative Support Officer

A fantastic opportunity has arisen for a Part-Time Administrative Support Officer to work within the Emergency Housing team and you might be exactly who we’re looking for

**Ref: 24/334**

**ADMINISTRATIVE SUPPORT OFFICER**

**Permanent20 hours per week (Monday - Friday)**
**Salary - Scale 2/3 £22,737 - £23,893 per annum, pro-rata for 20 hours**

You will provide administrative support to the Emergency Housing Team through efficiently and accurately recording and monitoring data, developing and maintaining efficient office systems and supporting the archiving of customer files. You will also liaise with customers, partners and agencies, both internal and external, coordinating correspondence and communications ensuring the delivery of an excellent customer focused service.

You will act as the first point of contact for partners and agencies on a day-to-day basis, accurately evaluating the nature of the enquiry and directing these to the required team. - You will have responsibility for resolving each call as efficiently and effectively as possible to completion, including any non-standard situations.

Therefore, for this position you will possess excellent communication skills and have the ability to work on your own initiative and as part of a team. You will have experience of working in a customer focused environment, ideally in a housing organisation. Strong IT and administration skills are essential. You will also have 3 GCSEs or equivalent to include English and Maths.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to 8 bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanced