Administrative Support Officer

Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.

BCH also manages an extensive supported housing offer for both adults, young people and children, provides emergency homeless accommodation in Blackpool and delivers Blackpool’s Care & Repair Service.

Care & Repair is Blackpool's Home Improvement agency, working with social and health care organisations to help people live independently and with dignity in their own homes.

It is within our Care & Repair team that a fantastic opportunity has arisen for an Administrative Support Officer to join our team and you might be exactly who we’re looking for

**The role - Ref: 24/134**

**Administrative Support Officer**

**37 hours per week, Monday to Friday**

**Permanent**

**Scale 2/3 (£22,737 - £23,893 per annum) plus payment of a Real Living Wage Supplement, if applicable**

We are looking for an organised and adaptable individual, with attention to detail to provide excellent customer and administrative support to the Care and Repair team, who consist of Case Workers, Adaptations Surveyors and Occupational Therapists.

The service encompasses Adaptations, Equipment Services and the Warm and Healthy Homes scheme. Care & Repair provides services relating to adaptations, equipment, aids or services that allow residents to remain living independently in their own homes.

IT and administration skills are essential to maintain accurate records of all the Home Improvement works carried out and activities undertaken with customers. This will include arranging appointments with customers and contractors, updating databases, recording and processing invoices, dealing with referrals, enquires and complaints and minute taking.

Applicants should be able to plan and prioritise their own work to meet deadlines, have excellent written, numerical and verbal communication skills, have knowledge of General Data Protection Regulations and demonstrate initiative with a flexible ‘can do’ attitude’.

Experience from a customer-focused environment is beneficial.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to 8 bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contribution