Specialist Housing Partner

**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?** We’re looking for a **Specialist Housing Partner (Independent Living Housing Officer)** to join our Housing Services team covering our Cypress Court scheme. **About the role and person**: - 35 hours - Permanent Always motivated to achieve brilliant standards of service, our **Specialist Housing Partners** (**Independent Living Housing Officer)** are a visible presence in their schemes, ensuring the effective management of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey, helping them to maintain their independence for as long as possible. You’ll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community. Sometimes things don’t always go to plan, you’ll support customers if they fall into arrears, manage anti-social behaviour and resolve customer complaints effectively, using the appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the full job description click here. **Salary** The spot salary for this post is **£29,000 per annum** for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. **What will you get from us?** In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. **You’ll also receive**: - 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week. - A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. - Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). - Employee Assistance Programme. - "Hapi" Benefits App with multiple discounts. - Cycle to work scheme. **What skills/behaviours do you need to be a Specialist Housing Partner (Independent Living Housing Officer)?** - Previous experience of delivering a quality housing management service within a specialist or generic housing context and understanding of the various workstreams relevant to the management of temporary accommodation. - You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your schemes. - Driven to work independently and as part of a team with previous experience of cross-departmental working. - An understanding of safeguarding within a housing context. - You will have excellent communication skills able to communicate with multiple stakeholders and multiple levels. - You will be able to demonstrate your resilience and ability to deal positively with change. - Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. - You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours). - Must have access to your own transport for business use (and appropriate license). **Location** **Interviews** Final interviews will take place on **7**th** December via Teams**. **Who are Accent?** At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are n