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Customer Services Assistant

2 weeks ago

Park, United Kingdom University of Southampton Full time

**1822522FB**

**This role will be for a position based primarily in our Erasmus Park Halls of Residence in Winchester**

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Small Halls of Residence both within and outside of reception.

To ensure the smooth running of our service you will need to work in close partnership with colleagues in the Student Life team who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence.

This position is currently being advertised for 28-hours per week, on a Monday-Friday rota working between the hours of 12.00/12.30pm and 6pm. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days.

**Application Procedure**Further details**:

- Job Description and Person Specification