Customer Excellence Officer

1 week ago

Oldham, United Kingdom First Choice Homes Oldham Full time

**Are you an experienced Customer Excellence Officer who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities?**

First Choice Homes Oldham (FCHO) have an exciting opportunity for a Customer Excellence Officer to join our friendly Customer Excellence team to provide a comprehensive, sensitive and effective complaint service for a period of 10 months.

You will spend your time overseeing, investigating and resolving customers feedback, complaints and disputes. When you join our Customer Excellence team you will play a key role in resolving and providing satisfactory outcomes for our customers.

**What's in it for you?**

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

- A salary of £29,186.85per annum
- Hybrid working options
- 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO. Part time employees will receive a pro rata entitlement.
- A 37-hour working week
- A defined pension contribution scheme with an employer contribution of up to 10%
- Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
- Automatic enrolment into a private health insurance plan
- Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
- Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
- Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
- Discounted gym membership
- Enhanced maternity, paternity, and sick pay
- Access to an on-site wellbeing room
- Access to an on-site café
- Long service vouchers
- Death in service benefit

**Who are we looking for?**
- Experience in handling and resolving complaints
- Experience dealing with internal and external customers
- Experience of producing high-quality written communication
- Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably

**Who are we?**

First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision to improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us.

**Interested?**

Interview and assessment date will be confirmed.

**We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we’ll do all we can.

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