Customer Liaison Officer

5 days ago

Oldham, United Kingdom The Guinness Partnership Full time

**About the role**
We have a new opportunity for a full-time permanent Customer Liaison Officer which will be based in the Manchester region.The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

**What we are looking for**
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.

Desirable Experience:

- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.

This position will require a basic DBS check which will be paid for by The Guinness Partnership.

ABOUT US
- The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.- Job Identification
- 11420
- Job Category
- Housing and Customer Services
- Posting Date
- 01/06/2025, 06:02 AM
- 01/14/2025, 06:00 AM
- Locations
- 1 Stable Street, Hollinwood, Oldham, OL9 7LH
- Assignment Category
- Full-Time
- Salary
- £37,004
- Recruitment Advisor

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