Customer Experience Consultant

1 week ago


Cardiff, United Kingdom Sonovate Full time

**Job Title**:Customer Experience Consultant (6 months FTC)**

**Location: Cardiff (Hybrid)**

**What is Sonovate**

We are a lending and technology company with a clear vision: to be The Funding Platform for the Future of Work. Our embedded payment solution empowers the new world of work. By offering flexible payments, it lets recruiters, consultants, and labour marketplaces place contractors and freelancers to unlock their cashflow to capitalise on the opportunities that flexible working provides. This means our customers can draw funds as and when they need them to pay their workers while waiting for end clients to pay them on their own terms.

Find out more about the story of Sonovate, checkout our values and here are some benefits if you were to join us

**The Opportunity**

To build on Sonovate’s success story and reputation for exceptional customer service by exceeding customer expectations at every stage of the Sonovate journey. You will be responsible for effective and timely management of a range of customer service tasks, for all products, together with building and maintaining strong relationships with customers by effective communication through a variety of channels.

**Key Responsibilities**
- Gain expert level knowledge of our product and market
- Become an expert user of the Sonovate portal to guide and support clients
- Deliver outstanding customer service by managing relationships to ensure clients are getting the best service for their business
- Display outstanding communication skills in all verbal and written communication with clients
- Identify and evaluate risks within the portfolio (including errors, fraud and inappropriate procedures) ensuring business controls are in place to minimize exposure to risk
- Undertake payment reconciliations in a timely manner

**Experience required**:

- Experience within a commercial environment
- Ideally a background within finance/recruitment
- Excellent communication skills (verbal and written)
- Experience of providing outstanding customer service

**What will you get in return?**
- 28 days holiday + bank holidays
- Private medical insurance with Bupa
- Employee Assistance Programme
- Techscheme with Apple and Currys PC World
- Cyclescheme
- Working with latest technologies and leading SaaS providers
- Eye care vouchers with Specsavers
- 50% discounted gym membership
- 50% off mobile apps (Calm, Duolingo, Audible, Les Mills)
- 2 days charity leave per year
- You’ll work for a company that is passionate about personal development and a strong community focussed culture

**Sound interesting?**

If your answer is ‘yes’ and you want to learn more, check out our Behaviours deck here.

We know that diverse teams are strong teams. We promote a diverse, inclusive and empowering culture and are committed to recruiting, retaining and developing all our employees



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