Customer Service Consultant

3 days ago

Cardiff, United Kingdom TSB Banking Full time

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.

It’s important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

**Job Role**: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract

**Function**: Branch Retail Banking

**Location**: Cardiff

**Salary**: £21,000 plus generous benefits package

Hello, we're TSB, and we’re here to make banking better for everybody, every day.

At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

At TSB we’re here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence.

As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What we need today

We’d love our Money Confidence Expert to have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phone

Have a flair for understanding what customers need and the best way to support them with their current and future goals

A desire to create a brilliant customer experience every time

Ability to help answer questions and sort out problems

Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets.

What we need tomorrow

We know it takes more than just skills and experience. So, we want our Money Confidence Expert to:
Understand how you can help TSB achieve its Corporate Objectives

Be flexible and adapt your plans to when your customer needs you

Build and maintain your knowledge of all TSB products and services

So, if this sounds right up your street, come and join our team. We make things happen

We are TSB.

We are a place for everyone, so whoever you are and wherever you work, you can be yourself here.

LI-GN1 Assistant Representative

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