Estate Operations Manager

2 weeks ago

London, United Kingdom Cherry Pick People Full time

Estates Operations Manager FTC
South West and West London
£48-54,000
Exciting new roles with our key client in their estates team. The Estates Operations Managers are responsible for leading, managing and motivating a team of estate management staff, running large service contracts, to deliver a first-class service to residentson estates, whilst hitting the regeneration and redevelopment objectives.
Company profile - Estates Operations Manager:
Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years. The firm are now a leading developer, regenerator and manager of real estate and they provide an environment where their people canthrive and deliver on their career aspirations.
Responsibilities - Estates Operations Manager:

- Managing a multi-tenure and expanding estate through regeneration.
- Working with development team to support rehousing, handover and design of new homes
- Work closely with the regeneration teams to ensure management services can evolve
- Manage operational performance against targets.
- Manage a team of property professionals and service providers.
- Build relationships with and source new contractors/stakeholders.
- Check maintenance contracts for all M&E equipment
- Setting service charge budgets and billing / collection.
- Ensure repairs are carried out and quality check completed works.
- Sign off work orders to ensure legal and contractual requirements are met.
- Ensure the estate is H&S compliant and buildings insurance/Fire Risk Assessments are completed
- Implement place and estate management strategies.
- Contract management & procurement.
Person Profile - Estates Operations Manager:

- Experience as an Estate Manager, Property Manager or similar
- Thorough understanding and experience of working on multi-tenure estates and regeneration projects.
- Experience creating and implementing estate management strategies
- Have managed a team of property professionals and multiskilled operatives
- Understanding relevant legislation, statutory and regulatory requirements
- Experience of analysing best practice, processes and services to improve customer satisfaction
- Experience delivering a customer focused service, managing expectations, acting with integrity.
- Experience tackling difficult situations with skill, empathy and composure to identify solutions
- Experience resolving escalated complaints
- Experience working with internal and external stakeholders to deliver change.
- IRPM or other relevant industry qualifications
Salary Package - Estates Operations Manager:
£48 - 54,000
Hours: 9am-5pm Monday-Friday

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