Ramp/baggage Agent

**Job description**

**Responsibilities**:

- To undertake all activities airside within the Baggage Services dept by the physical loading and off loading of carts/bins to and from the aircraft.
- To ensure the company meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets. **Responsible for the smooth running of the daily operation within the Baggage Services dept, in the most cost effective manner ensuring that all airline customers, HAL and other relevant procedures are met and without compromising health & safety and security regulations.**:

- Support any Baggage Service activity proactively
- Ensure that the best possible customer service is applied to all airlines customers and ensure highly professional communication to airline staff and crews, being responsive to their needs.
- Maintains top level uniform standards and sets example him/herself.
- Ensure that problems, health & safety concerns and improvement opportunities get proactively reported to the Baggage Services Supervisor, BDO or to Management.

Shift Patterns

Average 42.5 hrs per week, a mixture of early and later shifts.

Due to the nature of the position, we do expect you to be flexible with your availability to work.

Early shifts can start from 4:00am. Late shifts can finish up to 11pm

Pay rate

£29,000 (approx. including shift pay and guaranteed bonus)

Potential to earn an additional £500 per year in bonuses

Any overtime hours worked will be paid at x1.5 of the basic rate

**Benefits**:
29 days holiday

Full training provided

Parking Included

A full 5-year Airside Pass

Discounted travel Airside & Landside discounts (including shops & restaurants)
- Although full training is provided, previous manual handling experience in desirable
- Have a zero tolerance approach to security
- Good attention to detail and a meticulous approach to your work
- Must be hardworking & reliable with an excellent work ethic

**Requirements**:
Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:

- 5-year checkable history (employment, self-employment, education or benefit claim)
- 3-year UK address history
- Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & (British citizens only)
- Provide proof of NI
- Provide proof of address dated within the last 3mths (utility bill, bank statement,HMRC Letter)

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£29,000.00 per year

**Benefits**:

- Discounted or free food
- Free parking

Schedule:

- 8 hour shift
- Overtime

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Heathrow: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence( Manual) (required)

Work Location: One location

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£29,000.00 per year

**Benefits**:

- Company car
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Heathrow: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- UK manual driving licence (required)

Work Location: One location