Baggage Services Agent

2 weeks ago


London Heathrow Airport, United Kingdom Heathrow Personnel Full time

**My client are a well established, international airline looking for x2 Baggage Services Agent to join their team on a 2 year fixed term contract basis with a view to be extended and permanent**

**Main duties will include baggage handling from acceptance through to delivery, other duties will include**:

- Ensuring passengers and their baggage safely board the aircraft
- Lost and found handling
- Providing a high level of customer service
- Handle damaged and lost baggage claims from acceptance to closure
- Handle settlement of baggage claims
- Handle delayed baggage repatriation
- Working with ramp and bagging ground handling to ensure the highest baggage performance for both arriving and departing aircraft
- Completing reports
- Complete and sign off AAA flight manifests to ensure compliance
- Monitor and ensure VIP bags are loaded
- Monitor connecting flight statuses and take necessary action to ensure baggage is loaded

**Essential skills**:

- Full UK driving license
- Computer literate
- Strong negotiation skills
- Attention to detail
- Self motivated to deliver KPI's

**Working hours**:

- 37.5 hour week, you are expected to work shifts according to rotating roster which will include shift work and weekends.

**Excellent benefits on offer including discounted flights


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