Baggage Tracing Agent

2 weeks ago


London Gatwick Airport, United Kingdom Red Handling UK Full time

Liaison between passengers, the airline, other handling agents and courier services - Customer service face to face with passengers arriving into baggage reclaim - Telephone customer service to/from passengers in relation to baggage claims - Handling and management of all incidences in respect of delayed, damaged or pilferage reports or lost property items. - Reuniting passengers with baggage and sending communication messages via the tracer system - Management of World Tracer System, ensuring timely information is updated - Processing of baggage for re-flight or delivery to the passenger - Monitor and maintain files with World Tracer - Administration in respect of all baggage enquiries and claim
- Liaison between passengers, the airline, other handling agents and courier services.

**Salary**: From £11.25 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- 12 hour shift

Work Location: In person



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