Baggage Tracing Agent

5 days ago

London, United Kingdom Sky Handling Partner Full time

**Baggage Tracing Agents**

**Reporting to**:Duty Manager
Shifts: A mixture of early and late shifts (87 hours per month)

**Main tasks**:

- To create AHL/DPR files for any disrupted passengers.
- To carry out any follow up work/secondary tracing on above files.
- To maintain regular contact with disrupted passengers.
- To regularly monitor and clear the action files.
- To answer and act on any telephone/answer phone queries.
- To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).
- To communicate promptly with Ops the volume of rush baggage per flight.
- To register and store and found property/unclaimed baggage in accordance with company policy.
- To hand over to Customs and Excise officials all relevant found property.
- To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.
- To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.
- To assist where possible in meeting arriving flights.
- Comply with all SHP health and safety and security requirements
- Comply with internal updated procedures as instructed by Manager
- Comply with external updated procedures as instructed by Airlines and CAA
- Complete any tasks that the Duty Manager may require
- Other duties will be assigned from time to time.
**Person Specification**:

- Worldtracer experience is desirable
- Ability to work well under pressure.
- Excellent Organisational skills
- Excellent interpersonal and communication skills
- Excellent administration and reporting skills
- Flexible approach, ability to adapt to evolving environment
- Computer literate - MS Office
- Ability to work rostered shifts and to be flexible in the event of disruptions
Agents must be fully flexible and available to work rostered shifts in line with operational demand

**Job Types**: Part-time, Fixed term
Contract length: 23 months
Part-time hours: 20 per week

**Salary**: £9.64 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discounts
Schedule:

- Day shift
- Night shift
Ability to commute/relocate:

- London, E16 2PJ: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Airport: 1 year (required)
- World tracer: 1 year (preferred)

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