Sales Desk

1 week ago

Greater London, United Kingdom Jet2.com Limited Full time

Sales Desk & Baggage Tracing Agents: London Gatwick Airport We have a fantastic opportunity to join our Sales Desk & Baggage Tracing team at our 14th UK base, London Gatwick Airport Our Sales Desk & Baggage Tracing Agents play a key role ensuring our customers receive a fantastic service and any issues they encounter are resolved when they are travelling to and from their holiday. What will you do in the role? Create a great first impression and warm welcome, ensuring all customers receive a VIP service. Play an important role helping our customers with flight bookings and additional product sales. Resolve customer enquiries such as flight changes and escalated queries. Offer a dedicated service to ensure we return missing items to their owners as quickly and efficiently as possible using World Tracer. Monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures. This is a varied role which plays a vital part in ensuring we achieve our sales and customer satisfaction targets. The position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays. What are the key skills/experience you'll already have? The successful candidate will already be demonstrating role‑model behaviours and will be an ambassador for the Jet2 brand and ethos. You will have a genuine passion for delivering great customer service and a proven track record in handling customer queries in a fast‑paced, ground operations/travel environment. Previous experience of successfully meeting sales targets and resolving complex customer issues. You will also have a working knowledge of Microsoft Office packages including Outlook and Excel, with good numeracy and communication skills. Experience using systems such as World Tracer would be beneficial. What Can We Offer You? We offer our valued colleagues a range of benefits including: Excellent salary with annual pay review Contributory pension scheme Discretionary profit share bonus scheme 34 days holiday entitlement per annum (including bank holidays) 3× salary life assurance Colleague discounts on Jet2holidays and Jet2.com holidays and flights Cycle to Work scheme Access to Mental Health First Aiders Many retail discounts on travel and leisure, health and wellbeing, eating out, shopping and lifestyle. Help us to send our all‑important customers on holiday with Jet2.com and Jet2holidays #J-18808-Ljbffr

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