Ground Operations Agent

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:
**Ground Operations Agent**

Do you enjoy working in a lively and dynamic environment where every day is different? We are excited to be recruiting for individuals to join our Ground Operations team at Heathrow Airport. The role will be based at either Terminal 3 or Terminal 5, depending on our operational needs and as a ground operations agent, you'll play a pivotal role in ensuring a flawless journey for our customers.

Your shifts will vary between early and late start times, currently shifts are 8.5 hrs in length with the earliest start time being as early as 04:00am and the latest finish time being as late as 00:30am. Given the nature of this role, you must be available to cover the above shift times, 7 days a week, 365 days a year, including Bank Holidays and religious festivals.

**What you’ll do**:
As one of our ramp colleagues, your responsibilities will include the on-the-day delivery of our aircraft, including baggage handling at Heathrow Airport. You'll also:

- Prepare aircraft for arrival and departure.
- Load and unload customer baggage, cargo, and approved items onto the aircraft including lifting items up to 32kg.
- Deliver customer baggage to designated collection/drop-off points.
- Undertake airside logistics activities for safe and timely aircraft arrivals and departures.
- Carry out safety checks whilst also raising and reporting any issues.
- Work in line with our Standard Operating Procedures, with a particular focus on Safety and Flight Punctuality.
- Identify continuous improvement opportunities and maintain a safe, secure, and effective customer baggage operation at LHR.

**What you’ll bring to British Airways**:

- A Full manual UK driving licence, with at least 12 months of driving experience and no more than 3 points
- Unrestricted right to live and work in the UK.
- Ability to acquire and retain an airside ID.

**Your experience**:

- Physical fitness to handle manual tasks, including lifting items up to 32kg.
- Good interpersonal skills
- Resilience to handle outdoor shift work in varying weather conditions.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.