Customer Service Officer
2 weeks ago
Job Introduction
**Job Title: Customer Service Officer**
**Salary: £26,172.56 per annum**
**Location: Acton Court, Stafford**
**Hours: 37 hours per week**
**Contract type: Full-time / 6-month Fixed term**
**Closing date: 16th November 2025**
We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team. We’re looking for a dedicated and enthusiastic professional who can bring our values to life and ensure our customers receive an exceptional service experience.
If you’re passionate about delivering outstanding customer care and want to be part of a supportive, forward-thinking organisation — we’d love to hear from you
**About the role**:
This is an exciting opportunity for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support ensuring our customers feel supported and informed from the very first call.
**Job Overview**:
**We’re looking for someone who has**:
- Good experience of customer contact, preferably in a busy call handling environment.
- Good IT skills, including Word and Excel, with the aptitude to learn more.
- Clear and concise verbal and written communication.
- A problem-solving mindset.
- Ability to handle sensitive enquiries and difficult conversations with diplomacy.
**We can offer you**:
A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
**About us**:
We’re one of the largest housing and care providers in the West Midlands, with over 33,000 homes. Our mission is to create places that people are proud to call home.
We are guided by three core behaviours:
- Own it - Take responsibility and make it happen
- Improve it - Always look for ways to move forward
- Live it - Show understanding and compassion in everything we do
We’re building something special and need talented people to help us lead the way. There’s never been a better time to join us and make a real difference.
**Our Inclusive Culture**:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, creating a culture which is inclusive is crucial to the success of our organisation. All employees have the opportunity to become part of one of our networking groups, that enables them to make a positive contribution to our culture including networks such as our LGBTQ+ employee group, disability positive, domestic abuse ambassadors, heritage and culture and our allies’ network.
**How to apply**
**Closing date: Sunday 16th November 2025, with interviews to commence week of 24th November 2025.**
- We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
-
Customer Service Officer
1 week ago
Stafford, Staffordshire, United Kingdom HPG Full time £26,172 per yearJob IntroductionJob Title: Customer Service OfficerSalary: £26,172.56 per annumLocation: Acton Court, StaffordHours: 37 hours per weekContract type: Full-time / 6-month Fixed termClosing date: 16th November 2025We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team. We're...
-
Customer Service Officer
1 week ago
Stafford, United Kingdom Housing Plus Group Full timeJob Title**:Customer Services Officer** Salary**:£26,172.56 per annum** Location**:Stafford (with hybrid working)** Hours**:37 hours per week, permanent** We currently have an exciting opportunity for a **Customer Services Officer** to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We’re looking for a...
-
Customer Service Assistant
1 week ago
Stafford, United Kingdom Office Angels Full timeCustomer Service Assistant Position: Customer Service Assistant Location: Stafford Town Centre Contract Type: Permanent Working Pattern: Full Time Salary: £24,570 per year Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance. Looking for a role where you...
-
Customer Service Assistant
2 weeks ago
Stafford, United Kingdom Office Angels Full timeCustomer Service AssistantPosition: Customer Service Assistant Location: Stafford Town Centre Contract Type: Permanent Working Pattern: Full Time Salary: £24,570 per year Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance. Looking for a role where you...
-
Customer Service Assistant
2 weeks ago
Stafford, United Kingdom Office Angels Full timeCustomer Service Assistant Position: Customer Service Assistant Location: Stafford Town Centre Contract Type: Permanent Working Pattern: Full Time Salary: £24,570 per year Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance. Looking for a role...
-
Customer Advocacy Officer
1 week ago
Stafford, United Kingdom Housing Plus Group Full timeWe currently have a great opportunity for a **Customer Advocacy Officer** to join our successful in-house Homes Plus Customer Experience team on a full-time, fixed term contract for 12 months. **The role** As a Customer Advocacy Officer (Complaints), you will play a crucial role in the successful delivery of our approach to handling complaints, feedback,...
-
Customer Service Assistant
6 days ago
Stafford, United Kingdom L123 Ltd ta Veriserv Full timeVeriserv offer a comprehensive set of electrical testing services to the commercial and industrial sectors. Due to expansion we require an experienced customer service administrator to join our team. - Answering the telephone, the processing of technical electrical reports a number of blue chip customers. - Data-input into a bespoke job management system and...
-
Customer Service Assistant
2 weeks ago
Stafford, United Kingdom Office Angels, UK Full timeCustomer Service AssistantPosition: Customer Service Assistant Location: Stafford Town Centre Contract Type: Permanent Working Pattern: Full Time Salary: £24, per year Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance. Looking for a role where you can...
-
Customer Service Assistant
4 days ago
Stafford, United Kingdom L123 Ltd ta Veriserv Full timeVeriserv offer a comprehensive set of electrical testing services to the commercial and industrial sectors. Due to expansion we require an experienced customer service administrator to join our team. - Answering the telephone, the processing of technical electrical reports to a number of blue chip customers. - Data-input into a bespoke job management system...
-
IT Infrastructure Officer
2 weeks ago
Stafford, United Kingdom Service Care Full timeService Care Solutions are looking for an IT Infrastructure Officer to work in Stafford. Key Accountabilities: This post is working at a senior technical level across the organisation and the ICT community. It is primarily responsible for the operation of ICT services such as Networks and Security, Data Centre and Cloud Infrastructures and End User...
