IT Infrastructure Officer

2 weeks ago

Stafford, United Kingdom Service Care Full time

Service Care Solutions are looking for an IT Infrastructure Officer to work in Stafford.

Key Accountabilities:
This post is working at a senior technical level across the organisation and the ICT community. It is primarily responsible for the operation of ICT services such as Networks and Security, Data Centre and Cloud Infrastructures and End User computing environments.

The nature of the post means that it may also be seconded into virtual planning, improvement or project teams as ICT priorities demand working with Technical Architects, Process Leads and Project managers as required.

The post is a highly technical post responsible for the systems that the organisation rely on to access services and information. The post is responsible for the operation and ongoing availability, performance and security of these systems.

As these posts are at a senior level within teams where there is a reliance on 7 x 24 hour service availability, the post will be required to participate in 7 x 24 hour call out arrangements. All roles of this nature will be required to provide out of hours support for planned maintenance activities e.g. upgrades, DR tests, change over to new Infrastructure\services etc.
- Proactively ensure the achievement of optimal availability of ICT services, following IT Infrastructure Libraries (ITIL) best practise guidance to areas including but not limited to Problem, Incident, Change, Configuration and Release management.
- Responsible for ensuring that proactive tasks, checks and update activities are carried out on ICT services in a timely manner and in accordance with agreed procedures and standards.
- Proactively manage ICT services to ensure availability and performance are optimal and assisting in the development of automated event monitoring and recovery routines.
- In conjunction with agreed procedures build, secure and test new Infrastructure, network and end user computing environments to minimise the risk of a security breach and to ensure services perform optimally taking advantage of new technological developments.
- Implement technical changes to the SICT infrastructure and services either through project driven activities or as a part of routine system maintenance in accordance with agreed change management procedures including ownership, assessment, documentation, management, control, introduction and (where required) testing of the required changes and may often require the working of unsociable hours to minimise disruption to business services.
- Keep abreast of improvements in relevant ICT areas, explore best practices and technological improvements through networking, conferences etc. to help SICT continually improve service delivery and deliver cost benefits on investments.
- Contribute, considering relevant legislation, data protection, security and other standards, to the continuous improvement of ICT services, including the planning, deployment and testing of availability, business continuity & disaster recovery provision.
- Ensure that all documentation including inventories, schematics, schedules, configurations and DR documentation are available and accurate to aid support and ease recovery in a maintenance or disaster scenario.

If you have any friends or colleagues that might be interested we also have a £250 referral available for anyone referred that is successful securing a role.

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