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Customer Solutions Advisor

2 weeks ago

Melmerby, United Kingdom Hemingways Full time

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.

Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
- Provide an excellent level of customer support.
- Effectively utilise the in-house automated information systems.
- To build relationships to win support for the benefit of the business.
- Work successfully with others - valuing and utilising the different skills of colleagues across the organisation.
- Communicating clearly and concisely, promoting free-flowing communication.
- Identify and escalate priority issues.
- Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Days are 09.00-17.00 Monday to Friday and Saturday is 09.00-12.30

Full time is 5 days of the above.

Part time is 3 days of the above.

Hours worked on a Satutrday are paid at Time and a half.

**What are the benefits?**
- 23 days annual leave (increases with length of service) plus 8 bank holidays (pro rata part time)
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access

**A bit about us**

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love

Vouche

**What are the benefits?**
- 23 days annual leave (increases with length of service) plus 8 bank holidays
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access

**A bit about us**

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love

Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.

r Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.