Administration Coordinator

**Location**

Norwich

**Employment Type**

Permanent

**Department**

Norwich Support Team
- Description
- This is a pivotal role in the support and development of our business. Working closely with the partners, managers and members of the team, you’ll provide comprehensive support to them on a range of activities from client liaison, coordinating project activities, administration, front of house and compliance.
- Responsibilities
- Office Support

Including but not limited to:

- General office administration
- Coordinating mail (opening, scanning, sending)
- Producing letters, minutes, reports and bills
- Preparing and editing presentations
- Answering Client phone calls as necessary
- Organising meetings including booking rooms, parking arrangement, external travel requirement as needed
- Liaising with other teams such as the facilities team, the database team in terms of keeping client information up to date
- Processing money laundering information

Business Development
- Liaising with the marketing team in terms of administration of business development mailings and events
- Coordinate business development activity including organising and supporting events, creating target lists and background research
- Recording results of business development activity and client gains
- Assisting with news features, blogs etc.

Client Liaison
- Managing and maintaining a professional and welcoming environment
- Organising hospitality
- Maintaining records
- Setting up new clients on our systems
- Running compliance procedures such as anti-money laundering.
- Managing client documentation using a variety of bespoke software packages
- Helping to manage the client cycle from drafting tender documents, set-up of new clients to submission of final accounts to Companies House and HMRC.
- Working with portfolio holders and completing all client procedures and related company secretarial services, management of client critical deadlines.

Other Duties
- Providing cover in the team for sickness, holiday and during peak times as required
- Training and upskilling other team members when required
- Some travel to other offices in East Anglia may be required
- A willingness to support occasional ‘out of hours’ events

Person Specification:
Education and qualifications

A minimum of English and Mathematics GCSEs (minimum grade C/4) or equivalent academic accreditation.

Experience
- Working in a customer facing role
- The ability to work both independently using own initiative and as a key member of a wider team
- Working in an administrative role
- Dealing with internal and external client matters
- Reporting to and working with a management team

Personal Attributes
- Able to work well as part of a team
- Adaptable and flexible: able to work on a range of different tasks, work under pressure
- Able to work to deadlines and work autonomously
- Strong attention to detail and work to a high level of accuracy
- Problem-solving
- Excellent customer service and communication skills, both written and verbal
- Take initiative
- Work methodically
- Sound judgment to identify and report problems to supervisors and lead on resolving them
- Requirements

**Administration Coordinator**

Across all Business Units

Hours to be worked **37.5 per week**

Based primarily in **Norwich**office

Salary starting from **£23,809.50**

- Working at Larking Gowen

At Larking Gowen, our people get the very best career opportunities in accountancy and business advice. Whether you're just starting out and you’re looking for an Apprenticeship or Graduate opportunity or you've been working in the business for some time, we'll make sure you get all the support you need to take you to the next step in your career and beyond.

We pride ourselves on being a friendly business that looks after our people and is active in the community. As soon as you join us, you'll be working hands-on, and starting to build your own professional relationships.

Larking Gowen has been around for more than 130 years. We have gone from strength to strength and have built our reputation for loyalty and reliability. We're also forward looking, keeping abreast of change in a fast-moving environment.

**Platinum credited training provider**

**Pension scheme (salary exchange)**

**Paid professional subscriptions**

**Rewards for client referrals**

**Social responsibility and charity support**

**Social and sports activities**

**Suggestion scheme and Innovation Fund**

**Paid holiday and option to purchase additional holiday through salary exchange**

**Corporate membership providing discounts on theatre and arts**

**Market Leading MediCash Programme**

**Employee Assistance Programme**

**3 x salary Death In Service