Business Administration and Customer Service Tutor

**Are you someone that**
- Is a dynamic individual who can develop and maintain positive relationships with young people?
- A motivator of others?
- Passionate about making a difference in the lives of our learners?
- Keen to join a growing company that is passionate about what we do?

**If so, this could be the role for you**

**Who are Skills Training UK?**

Skills Training UK is an award-winning company at the forefront of skills delivery, policy and thinking. The work we do, as you will see from our success stories, is something we are proud of. Offering an alternative to mainstream education, with choices in commercially driven courses which help individuals develop industry knowledge, we do more than deliver Apprenticeships.

Founded in 1992, we have a proven track record of developing and delivering high-performing training programmes to meet individual employer needs. We work with major UK employers and have been recognised for our highly effective programmes and consistent performance across multiple contracts.

**The Business Administration and Customer Service Tutor role**:
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**The Business Administration and Customer Service Tutor role**:
You will be responsible for the planning, delivery and development of vocational courses which are part of our Traineeship Programme for young people (the programme consists of Employability Skills, Functional Skills in Maths and English, and Business Admin vocational short courses).

You will effectively manage the classroom and learners, in order to ensure learners are making progress through the programme, against specific qualifications ensuring adequate support and stretching and challenging activities, whilst also supporting personal objectives such as confidence and career progression.

**Job Tasks and Responsibilities**:
The main job tasks and responsibilities will include and cover the following areas:

- Deliver classroom-based delivery of vocational short courses
- Motivate and inspire learners through the programme
- Ensure learners understand the requirements, features and benefits of their programme
- Help develop and roll out an effective and engaging learning model
- Contribute to on-going development of schemes of work and curriculum plans
- Attend and participate in meetings
- Maintain a high standard of training and assessment and ensure performance targets are achieved
- Effective interpretation of a range of initial assessment and diagnostic tools, to effectively plan the required support for learners
- Devising Learner Journeys/Action Plans taking into consideration various learning styles and individual learner needs
- Coach, guide and encourage learners to give them the necessary skills, motivation and knowledge to progress
- Offer Information, Advice and Guidance to learners throughout their programme to support their progression into a positive destination
- Successfully manage learner’s attendance and time keeping, to ensure effectiveness of learner engagement during programme
- Ensure a 90% retention rate, from learners commencing programme through to completion of programme

**What we’re looking for in our Business Administration and Customer Service Tutor**:

- Achieved a fully endorsed teaching qualification such as a Cert Ed, PGCE, DTLLS or equivalent
- Minimum of 2 years’ experience teaching young people in KS4 and/or KS5
- Robust classroom management skills
- Good time management skills with the ability to meet deadlines
- Excellent understanding of how to effectively interpret a range of initial assessment and diagnostic tools
- Excellent communication skills, oral and written
- High standard of customer care
- Good organisational and administration skills
- Working with disadvantaged and/or vulnerable learners

Holding an IAG qualification and Assessors qualification would be an advantage.

**Benefits you’ll receive as our Traineeship Tutor**:

- High energy supportive team environment
- Competitive Salary
- 24/7 Employee Assistance Programme
- Pension Scheme and Life Assurance
- 25 days holiday plus bank holidays, increasing with length of service
- Joining an award-winning provider who are committed to continuous improvement
- Celebration of Success Events and organised social events

Skills Training UK is committed to safeguarding and promoting the welfare of children and young people. _Applicants for all jobs will undergo appropriate child-protection screening including checks with past employers and the Disclosure and Barring Service (DBS) check to enhanced level, costs are covered by the company. This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020._

Are you ready for the journey? If you feel that you have the skills and experience required to become our **Traineeship Tutor, **please click **‘apply’ **today. We would love to hear from you