Customer Service Administrator

4 days ago


Dudley, United Kingdom Pertemps Full time

Role: Customer Service AdministratorHourly Rate: £12.82phHours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pmLocation: DudleyPertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to joining a leading manufacturer with the automotive industry, offering a long-term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments.Key Responsibilities:Serve as the primary point of contact for customer enquiries, building strong and professional relationships.Process customer orders, forecasts, schedule changes, and amendments with high accuracy.Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date.Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines.Support customer reviews by preparing reports, KPIs, and order/delivery updates.Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies.Liaise with internal teams regarding changes to demand, stock levels, and customer requirements.Raise and manage delivery notes, invoices, credit notes, and non-conformance reports.Assist with general administrative duties, filing, and support required for audits and compliance.Maintain a high standard of customer service, ensuring satisfaction and consistent service levels.Successful candidates will have:Proven experience within a customer service administration role (Essential)Automotive industry experience (Essential) due to the fast-paced, schedule driven environment.Confident using ERP and CRM systems with strong IT Literacy.Excellent communication skills, both written and verbal.Strong organisational skills with the ability to multitask and meet deadlines.High attention to detail and accuracy when processing data.Ability to work collaboratively with internal teams and handle pressure professionally.Problem-solving mindset and a proactive approach to customer issues.What we offer:Weekly pay.37.5-hour working week with an early finish on Fridays.Supportive working environment with full training provided.Temp to Perm opportunity Chance to develop your skills within a fast-paced automotive environment.If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity.



  • Dudley, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Administrator £11.70 p/hour Dudley Temp-perm The company: Pertemps are currently recruiting on behalf of a market leading company based in the heart of the Black Country. Due to major business wins, they are looking for an Customer Service Administrator to join them on a temp-perm basis. The job: - Answering inbound...


  • Dudley, United Kingdom Skills Training UK Full time

    **Are you someone that** - Is a dynamic individual who can develop and maintain positive relationships with young people? - A motivator of others? - Passionate about making a difference in the lives of our learners? - Keen to join a growing company that is passionate about what we do? **If so, this could be the role for you!** **Who are Skills Training...


  • Dudley, United Kingdom Ak Travel Full time

    An exciting opportunity has become available for a Sales Customer Service to join the team. Duties will include: - Dealing with customers face to face and over the phone showing good customer service skills - Ability to speak Urdu/Punjabi - Experience in using Microsoft Excel/Word/access - Using online software to serve customers - Filing and organisation...


  • Dudley, United Kingdom Tosca Full time

    Job DescriptionAt Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team!At...


  • Dudley, United Kingdom Ak Travel Full time

    An exciting opportunity has become available for a Sales Customer Service to join the team. Duties will include: - Answering phone calls from suppliers and customers - ability to speak Urdu/Punjabi - Data input into Microsoft Excel/Word - Filing and organisation of files - Inputting and arranging despatching of goods via the use of online booking systems -...


  • Dudley, United Kingdom Pertemps Black Country Perms Full time

    **Customer Service Advisor - Contact Centre Location: Halesowen **Salary**: £21k** A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing insurance company based in Halesowen. The purpose of the role is to provide a professional first point of contact for customers, colleagues, and external business partners with the...


  • Dudley, United Kingdom Commercial Services Group Full time

    **Resourcing & Customer Service Assistant **(£24,000pa) **Hybrid/Dudley, West Midlands** **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement,...


  • Dudley, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is **#MoreThanACareer** - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...


  • Dudley, United Kingdom Antifriction Components Ltd Full time

    We are looking for an excellent customer service advisor to work within our sales team based in Dudley, DY2. We are one of the largest providers of critical machine parts in the UK and our staff are key to our success. You will provide administrative and customer service support to the team, taking telephone calls, dealing with customer orders and using...


  • Dudley, United Kingdom Antifriction Components Ltd Full time

    We are looking for an excellent customer service advisor to work within our sales team based in Dudley, DY2. We are one of the largest providers of critical machine parts in the UK and our staff are key to our success. You will provide administrative and customer service support to the team, taking telephone calls, dealing with customer orders and using...