Customer Services Specialist

2 days ago

Ealing, United Kingdom Workplace Options Full time

Are you interested in working with clients and colleagues across the globe?

Are you comfortable working in a fast-paced environment?

Do you seek opportunities to help others?

Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. As a leader in the employee wellbeing industry we provide world-class psychological support and work-life services to employees of our client companies and their family members. With service centres in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia Workplace Options support more than 65 million employees across 100,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Whether you serve on the front lines or behind the scenes, you will play an important role in helping people overcome obstacles and lead healthier lives.

Workplace Options have an exciting opportunity for a **Customer Services Specialist** in our Ealing, London office. This would be a hybrid working position with a mixture of home and office working days. Our Customer Service Specialists provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community.

**Responsibilities**:

- Assess the Employee’s needs through targeted questioning.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalised criteria.
- Provide top quality customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilising our internal database, websites, and local organisations, in order to locate referrals that meet the client’s needs.- Perform quality assurance callbacks to our clients.
- Maintain high quality work in all aspects of the position.
- Ensure all data entries are complete and accurate, with proper spelling and grammar.
- Demonstrate excellent customer service skills, providing the caller with friendly, enthusiastic, and empathetic service.
- Demonstrate excellent knowledge of conflict resolution skills.
- Demonstrate ability to organise and prioritise regarding crisis versus non-crisis issues.

**Requirements**:

- Bachelor’s degree.
- Strong English, verbal, and written communication skills.
- Previous experience working delivering information services desirable.

**Benefits**:
Competitive benefits package including Life Insurance, Permanent Health Insurance, Gym and Tuition Reimbursement, working from home days.

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