Customer Service

Overview:
We have a brilliant Property Manager opportunity for a customer-obsessed person, based at our office in Ealing. You'll play a key role in delivering exceptional service to both landlords and tenants, and have a clear career pathway provided to you on your first day.

**Benefits of being a** **Property Manager** **at haart Estate Agents in Ealing**
- Basic salary range of £22000 to £31500 per year, dependent on experience
- Up to £5400 in capped commission_ _(in addition to basic salary)_
- A further £2725 uncapped commission target _(in addition to basic salary)_
- Minimum on-target earnings of £30125+ per year
- Company Car
- Full-time working hours: 08:30-18:00 (weekdays) and 09:00-17:00 (one in every four Saturday’s, with a day in lieu in exchange)

**Your additional benefits for being a Property Manager at haart Estate Agents in** **Ealing**
- Career progression opportunities
- Company smart phone, for completing role-related tasks
- Industry-leading training
- Earn a nationally recognised qualification (inc. ARLA)
- 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more
- Eye care
- Up to £500 for each successful Employee Referral you make
- Company Pension Scheme

**What you'll be doing as a Property Manager at haart Estate Agents in** **Ealing**
- Booking and conducting property inspections
- Negotiating tenancy extensions and/or renewals
- Co-ordinating with contractors, to manage maintenance and/or repair issues at properties
- Deposit returns
- Resolving rental arrears
- Processing eviction requests
- Ensuring properties meet all regulatory health and safety standards
- Building and maintaining strong relationships with landlords and tenants
- Managing complaints
- Completing all check in and check out procedures, inc. full inventory reports

**The skills and abilities you will need to be a Property Manager at haart Estate Agents in** **Ealing**
- A Full UK Driving Licence for a manual vehicle
- Previous experience in a Property Manager role, or customer-facing and/or administrative roles if no prior property management history
- Outstanding customer service
- Good telephone manner
- IT skills

**The Finer Details**
To be eligible to proceed in our recruitment process, you will need:

- Full UK Driving Licence for a manual car
- Legal entitlement to live and work in the UK _(in accordance with the Immigration Asylum and Nationality Act 2006)_
- We’ll need evidence of your right to work in the UK, in the form of:
Passport/Birth Certificate

We will also need
- Proof of Address
- National Insurance
- Drivers Licence Check

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

**Armed Forces Covenant**:
Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

**To All Recruitment Agencies**: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.