Claims Handler

**Do you have insurance sector experience and are keen to move into the area of Claims? If you are seeking your next challenge with a progressive and community minded company, this Hove based business provide an environment where everyone can fulfil their potential and see how their work contributes to the success of the company.**

**Overview**

This Hove based independent insurance broker supplies business solutions to the health and social care sectors. They have a strong focus on providing a highly personal service to clients. They have a very supportive culture and provide thorough training for all new joiners.

**The Role**

Principal Accountabilities
- Discuss new claim enquiries from clients, determine whether cover is in place and report to insurers on client's behalf.
- Handle existing claims and review previous ongoing claims for clients with a view to getting these finalised and settled.
- Ensure the in house software system is kept updated with all relevant information.
- Respond to general claims queries from clients and insurers
- Provide excellent customer service to clients, regular updates and obtain satisfactory feedback surveys on this basis
- Negotiate with insurers, loss adjusters, and other third parties to deliver the best outcome for our clients
- Develop relationships with insurers and relevant third parties
- Assist the team manager to collate and produce claims reports and statistics when required
- Liaise with internal account handlers and executives to gain in-depth understanding of clients.
- Ensure all statutory and company legislation is followed to protect clients, colleagues and business interest.

**The Person**
- Proven experience in managing relationships with customers, insurers and key stakeholders.
- Active and working knowledge of FCA compliance.
- Articulate and presentable with the ability to communicate effectively both verbal and written.
- Able to work co-operatively with other team members.
- Ability to work under pressure.
- Capable of working on own initiative and managing own workload effectively
- Competent with Microsoft office suite, word, excel, outlook and databases.

**Terms**
- £22k-£26k FTE* (dependent on experience).

**Benefits**
- 28 days (inclusive of Bank Holidays) per year Rising to 33 days (inclusive of Bank Holidays) after two years’ service.
- Pension 3% Employer contribution (after qualifying period).
- Benefits programme which enables employees to annually claim for dental and optical plus additional benefits (after qualifying period).
- Private medical insurance offered to all employees and dependents after two years’ service.
- Support all staff with professional exams, both financially and through lunchtime workshops and mentoring.
- Great reward and recognition programme providing monthly and annual recognition.
- Opportunity to support and take part in charitable events to support the company's charitable arm.
- *Please note the salary quoted is the Full Time Annual Equivalent for 35 hours per week, and the actual salary will depend on the final hours agreed._

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: TA4079