Non Med Assessor

Your role at a glance

Are you looking for an opportunity to join a company that encourages your development? Are you customer service focused? Are you looking for a hybrid role where you’ll work half or your week from home and half of your week in the office? If this sounds like you then look no further

We have a wonderful opportunity for a **Non Medical Assessor** to join our team here in Hove You will work M**onday to Friday** with weekends and bank holidays off to relax

You will provide excellent Customer Service and claims handling though working proactively with Claims Assessors, claimants, medical professionals and 3rd parties to obtain requirements to support claims assessment so that the end-to-end time is minimised and customer satisfaction is maintained.

Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.

Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality, and sales to name a few. Our Hove office is situated next to the beautiful Hove Park and only a 15 minute walk from Hove station with easy transport links close by to Brighton City Centre.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- You’ll get rewarded for your hard work and effort through our performance related bonus scheme. This is typically between 5-10% of your base salary. As your skillset grows within Legal and General, it’s possible your bonus potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday meaning you’ll have plenty of time to do what you love outside of work.
- We can help you save for your future: our pension scheme gives you a 5% company contribution, plus we will match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Our people know great people. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
- We run a free bus service from Brighton and Hove station to our office.
- We offer a host of money saving benefits including a variety of company share schemes and, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees and their chosen charities, so we'll match money that you raise up to £5000 per year.
- We take our social purpose very seriously and feel passionately about helping to build a better society for our communities. We’re building 216 high-quality homes to support Brighton’s increasing housing demands. We own Cala Homes which is set to deliver 600 new homes in Lancing. In Eastbourne, we’ve invested more than £85million in a leisure and retail regeneration scheme at The Beacon shopping centre. We also have a joint partnership with EDF Energy and PodPoint, the UK’s largest electric vehicle charging company.

What you'll be doing
- Ensure quality and consistency across the area is maintained by completing and managing claim tasks in conjunction with best practice and claims guides, learning and actioning new claim tasks and working closely with Assessors as required.
- Undertake Full assessment of low risk death and long term health claims. Identify requirements, make decisions, input and authorise claims payments and communicate with the claimant at all stages.
- Take ownership and of maintaining an excellent knowledge and understanding of legislative and regulatory requirements, e.g. breach knowledge and adherence to L&G Company Policy and Procedures, including following L&G TCF policy, to minimise risk to L&G and its customers.
- Communicate with internal, external customers and third parties in a professional and efficient manner ensuring customer satisfaction is maximised and expectations met by obtaining and giving the correct information and keeping them fully informed of progress.Utilise the most appropriate method of contact whilst providing a positive impression of Legal and General.
- Identify complaints and take ownership for trying to resolve them with urgency, so that they are acted upon quickly and root causes highlighted, or escalate complaints to an authorised complaints handler if unable to resolve so that customer satisfaction is achieved and to ensure compliance with complaints response time limits
- Provide ongoing coaching and technical support to colleagues, using product, process and system knowledge, to improve efficiency knowledge and skills.
- Support the Claims area by providing ongoing support to team members, contributing fully to claims projects and identifying issues and recommending solutions for potential improvement to enhance the service given to claims custo