Customer Solutions Coordinator
2 weeks ago
**Customer Service Coordinator**
**Primarily remote working, with 2 days per month in office (Croydon)**
**Purpose**
**Key Accountabilities**
- Coordinating case work by liaising with staff across Clarion and external parties
- Collating necessary information to facilitate decisions and deliver a full and accurate response to complaints
- Liaise with customers, ensuring that they are regularly kept informed and their expectations managed
- Manage you own casework to ensure that performance targets are met and exceeded
**Essential Criteria**
- Customer service experience, ideally in a Housing Association, in main customer repairs or in a Local Authority
- Excellent organisational skills and ability to prioritise own workload
- Excellent communication, listening and interpersonal skills with experience of communication verbally and in writing with customers, suppliers, clients and colleagues at all levels
- Proficiency in IT packages such as Microsoft Office
- Proven commitment to delivering excellent customer service
- Experience of working in a fast-paced environment and meeting challenging targets
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