Customer Assistance Coordinator

Job Title: Customer Assistance Coordinator (Part-Time, Evenings & Weekends)Department: RoadsideLocation: Croydon / Birmingham – Hybrid15 hours a week - Salary - £11,577.26 with a bonus of £876.43 per annum20 hours a week - Salary - £15,436.34 and Bonus £1,168.57 per annumSalaryStart Date: 17th NovemberWhy This Role Is Perfect for You:Looking for part-time work that fits around college, uni, or your busy lifestyle? Want to gain real customer service experience and build skills for your future career? Join our Roadside team and help customers when they need it most—while learning, growing, and earningNo experience? No problem We’ll give you all the training you need to succeed.Hours & Working Pattern:Flexible part-time shifts to suit students and new starters:4:00 PM – 9:00 PM5:00 PM – 10:00 PM6:00 PM – 11:00 PMYou’ll work from home most of the time, with IT equipment provided (PC, dual monitors, keyboard, and mouse). Evening and weekend shifts make this ideal if you’re studying or just starting out in your career.What You’ll Do:Take customer calls with empathy, patience, and professionalismHelp organise roadside assistance and keep customers updatedWork as part of a friendly team to deliver great serviceLearn to use multiple systems and manage tasks like a proFollow guidelines to ensure a smooth, stress-free experience for our customersWhat We’re Looking For:Friendly, approachable, and eager to learnCalm and solutions-focused, even under pressureComfortable using computers and learning new systemsAvailable for evening and weekend shiftsReliable home working setupNo previous experience? That’s fine If you’ve got great communication skills and a positive attitude, we want you.Bonus points if you have:Customer service experience (retail, hospitality, or call centres)Any knowledge of cars, roadside assistance, or insurancePerks & Benefits:We take care of our people Enjoy:Pension Scheme (with employer contributions)Private Medical CoverLife Assurance – 4x your salaryFlu Vaccinations & Eye Care VouchersFree Roadside Assistance after 6 monthsDiscounted Travel InsuranceInterest-Free Season Ticket Loan after probation3 Paid Volunteering Days per yearStaff discounts on retail, lifestyle, and Allianz products24/7 Employee Assistance ProgrammeRecognition & Rewards for great workAbout Allianz:Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\'t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Let\'s care for tomorrow. #J-18808-Ljbffr