Customer Solutions Coordinator

3 days ago


Croydon, United Kingdom LTHT Staff Bank Full time

You will work full time from the office for the first couple of week whilst in training. After training switch to a hybrid role, 2-3 days working in the office per week.

You’ll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and whereverpossible, resolution for customers.

The Customer Solutions strategic goals are to improve performance, prevent complaints and ensure a single way of working. You’ll provide expert advice to our customers and business areas. This will in turn enable you to achieve your own and team targets.



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