Income Officer

8 hours ago

Oxford, United Kingdom Response Full time

Response Organisation is the largest mental health charity in Oxfordshire that has expanded across the Thames Valley and most recently into Wiltshire. Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellentmental health services, housing, and supported living.

**Do you have the desire to help change lives and an interest in mental health?**

**Income Officer** - £28,220 - £31,042 per annum (Salaries vary depending on experiences)

**Hours** - 37 hours per week,Monday - Friday.

**Department** - Housing

**Location** - Horspath, Oxford

**What You’ll Be Doing**:
**Overall job responsibility**:

- Assist with preventing potential arrears and minimise the chances for tenancy breakdown
- Provide advice on maximising income and making referral to the right advice/support
- To manage an agreed quota of rent accounts - agreed ‘patch’.
- Provide regular reports on the accounts in the patch
- To keep accurate records of the actions taken to maximise the income collection
- To monitor rent accounts for arrears and credits and action accordingly
- To ensure that Housing Benefit and associated benefits are being paid
- To support residents in claiming Housing Benefits where necessary
- To Set up and monitor Direct Debits
- To liaise with residents and support services to address arrears
- Produce arrears reports where necessary
- To issue NTQs and NOSPs to residents where arrears are not being paid
- To attend court where necessary in cases of evictions
- To offer advice on rents arrears to Service Delivery and external agencies
- To support the Area Estates Officers in new tenancies where necessary
- Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected

**The Successful Applicant**:
Our main priority for all our roles at Response is to find people that can live our values every day - **Caring, Safe, Creative and Aspirational.**

**Essential criteria**:

- Good literacy and numeracy skills
- Experience of working as part of a team and contribute effectively to the team work
- Ability to manage allocated caseload and contribute to effective income collection and reduction of rent arrears in line with the KPIs
- Experience of income management
- Demonstrable experience of carrying out income management tasks
- Knowledge of Housing Benefit and welfare benefits
- Customer facing experience

**What We Offer**:

- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- EAP - with access to free counselling
- Cycle to Work Scheme (after probation)
- Enhanced family friendly leave
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app - approved by NHS
- Free flu jabs

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles requirean enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

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