Technical Support Officer

4 days ago

Cornwall, United Kingdom Cornwall Council Full time

This exciting opportunity is to join the Councils Private Sector Housing Team in the role of Technical Support Officer.

You will be positively encouraged to use your own skills and initiative to improve the working methods and practices of the team.

Private Sector Housing aims to ensure that the private rented housing stock in Cornwall is safe for the residents through various forms of advice, assistance and enforcement. We strive to be innovative in our approach to solving problems and are dedicated to continual improvement and development. We are committed to safeguarding children and vulnerable adults.

**About You**

You should have excellent communication and interpersonal skills as well as being numerate and accurate, demonstrated by GCSEs grades A - C in Maths and English (or equivalent).

You should be able to work on your own and as part of a team, understanding your individual contribution towards team goals and be passionate about customer service.

The successful applicant will join a high performing team that provides essential support to front line Officers. As such you will be able to demonstrate a good understanding of the ever changing public facing environment. You will be personable and a self-motivated team member with a knowledge of how poor housing can have an impact upon the community. A wide knowledge of all Microsoft office packages is essential.

We require a quick learner, who is willing and able to effectively deal with Officers and members of the Public in a positive and informative manner.

You will be able to deal with difficult customers and resolve problems before they escalate. You will have attention to detail and have analytical skills with the ability to interpret information, solve basic problems logically, and make appropriate and timely decisions relating to housing enquiries and understand where cases may need to be escalated. You have a willingness to learn and face challenges positively.

**About Us**

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here.

We are happy to talk about flexible working options.

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